Harveen Chhoker
Surrey,BC
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TD Canada Trust
Surrey, British Columbia
08.2015 - 08.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, financial transactions, billing, & technical support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Supported sales team members to drive growth and development.
- Developed strong relationships with customers by providing personalized assistance and support.
Cashier
Safeway
Surrey, British Columbia
04.2015 - 08.2016
- Processed payments using cash register, credit and debit cards, checks and gift cards.
- Greeted customers, answered questions and provided information on products.
- Maintained cleanliness of work area including counters, floors and display cases.
- Bagged groceries for customers after they have paid for their purchases.
- Handled customer complaints professionally and referred them to managers when necessary.
Retail Sales Associate Cashier
Soft Moc
Surrey, BC
09.2014 - 04.2015
- Greeted customers and provided great customer service.
- Provided information about products and services to customers.
- Organized merchandise in the store for easy access by customers.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
Education
Diploma - Early Childhood Education - Special Needs
Douglas College
Coquitlam, BC06-2021
Seaquam Secondary
Delta, BC06-2014
Skills
- Critical thinking
- Parent and student communication
- Positive Role Model and Mentor
- IEP planning
- Curriculum planning and Implementation
- Reporting and documentation
- Respect and understand diversity
- Patient, kind, enthusiastic and compassionate
- Excellent Interpersonal communication
- Proficient in Microsoft Word, Excel, PowerPoint
- Able to accept and provide constructive feedback
- Responsible and reliable team player
- Excel at working in both independent and team-based environments
Volunteer Experiences
Surrey Crime Prevention Society - (Surrey, BC - 2014)
- Work with community partners on a variety of projects including speed watch, special events & projects with local police agencies, ICBC, fire & more
- Observe and report on suspicious activity in communities within the City of Surrey
- Issue Tickets for unpaid vehicle parking
Youth Assistant Soccer Coach (Delta, BC - 2013)
- Organized and led team scrimmages during practices to help players apply their skills in game-like situations.
- Instructed players on proper techniques for dribbling, passing, shooting and defending.
- Encourages team players to reach their full potential by emphasizing sportsmanship, respect and fair play.
- Created a positive environment that fostered teamwork among players.
Certification
Languages: English and Punjabi
Sports and Leisure: Weight training, Hiking, Yoga, Tennis, Skiing
Other interests: Pottery, Nature, Painting
References
Given upon request
Timeline
Customer Service Representative
TD Canada Trust
08.2015 - 08.2020
Cashier
Safeway
04.2015 - 08.2016
Retail Sales Associate Cashier
Soft Moc
09.2014 - 04.2015
Diploma - Early Childhood Education - Special Needs
Douglas College
Seaquam Secondary
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