Ivy Rose Dacer
Airdrie,AB
Summary
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Canadian Tire
Airdrie, AB
07.2020 - Current
- Evaluated and authenticated returns, exchanges and voids.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Cashier
Canadian Tire
Thompson, Manitoba
05.2016 - 06.2020
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed credit card transactions accurately and efficiently.
- Counted and balanced cashier drawers.
- Provided excellent customer service by helping customers locate items they were looking for.
Service Crew Member
Mcdonald’s
Sylvan Lake, Alberta
11.2013 - 01.2016
- Checked order accuracy prior to serving it to the customer.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed payment transactions using point-of-sale systems quickly and accurately.
- Prepared quality products while maintaining portion control and presentation within service goal times.
Education
Diploma - Office Administration
ERP College
Calgary, AB09-2025
Some College (No Degree) - Computer Science
Asian Institute of Science And Technology
Philippines 04-2008
Skills
- Excellent time management skills
- Positive and constructive feedback
- Staying calm and professional, even in difficult situations
- Active listening
- Reliable
Timeline
Customer Service Manager
Canadian Tire
07.2020 - Current
Customer Service Cashier
Canadian Tire
05.2016 - 06.2020
Service Crew Member
Mcdonald’s
11.2013 - 01.2016
Diploma - Office Administration
ERP College
Some College (No Degree) - Computer Science
Asian Institute of Science And Technology