Zamyris Howard
Denny’s Restaurant
Victorville
8
years of professional experience
Dedicated, highly motivated, and organized professional, with extensive knowledge in Customer Service and General Administration skills, including but not limited to assisting Director’s and organizations to achieve their goals.
Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.
Work History
Customer Service Manager
1 Year 4 Months- Assisted in preparation and service of meals, ensuring adherence to food safety guidelines.
- Collaborated with kitchen staff to streamline food production processes and improve service efficiency.
- Trained new employees on food handling protocols and best practices for customer interaction.
- Maintained inventory levels, placing orders for supplies to minimize shortages and waste.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Provided valuable input on menu development based on customer feedback and personal observations of popular dishes or trends, contributing to the overall success of the establishment.
- Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
Assistant Manager
3 Years 1 Month- Oversee shifts by leading other hourly employees in execution of and adherence to brand standards.
- Coordinate and direct restaurant activities during the shift based on guest traffic flow.
- Monitor sales, employee hours, and guest counts throughout the shift to ensure proper staffing.
- Direct hourly employees to fulfill their job duties and priorities.
- Coach employees on guest service skills, the service cycle, and other guest focused activities to meet or exceed guest service standards.
- Interact with guests and inquiries about food and service.
- Address complaints promptly in a courteous manner.
- Follow correct management cash handling procedures.
- Monitor employee break procedures to ensure employees follow breaks according to federal, state or local regulations.
- Complete daily shift walk-throughs, including temperature checklist, and takes corrective action when needed.
- Monitor interior and exterior of building for cleanliness, safety, and appeal throughout shift.
- Use proper procedures for handling guest and employee emergencies and security incidents.
- Bring employee relations issues, deviations from brand standards, and other guest issues to the attention of an exempt manager.
- Maintain compliance with Denny’s employment policies, to include all state, local and federal regulations.
- Record shift activities in the shift leader logbook.
- Work with exempt management personnel to build strong relationships and a positive work environment.
- Assist exempt management staff with hourly employee training and development.
- Adhere to Denny’s Brand Standards and internal policies and procedures.
- Provide courteous service and cordial to all team members and guests.
- Always willingly assisting others as needed.
Casting Assistant
7 Months- Creating spreadsheets to track statistics on casting decisions such as the number of actors, their ages, and the length of time they were tested.
- Communicating with actors to schedule auditions and provide feedback on their performance.
- Recording all pertinent information about actors such as contact information, headshots, and resume details.
- Confirming audition times with actors via phone or email.
- Evaluating actors’ performances during auditions to help casting directors make decisions about casting choices.
- Sending out sign-in sheets and materials to actors prior to auditions.
- Collecting and entering data into an online database such as Actors Access or Casting Networks.
- Showing actors where to wait for their auditions and providing them with materials such as scripts or monologues for auditions.
- Temporary Assignment
Data Entry Technician @ Yusen Logistics
2 Years 8 Months- Created spreadsheets to track important customer information and orders.
- Transferred data from hard copy to a digital database.
- Updated customer information in a database.
- Organized existing data in a spreadsheet.
- Verified outdated data and made any necessary changes to records.
- Operated common office equipment, such as scanners and printers.
- Searched for and investigated information contained in files.
- Performed regular database backups to secure data.
- See’s Candy Warehouse, Hyatt Hotel, McDonald’s, and other temporary assignments
Registrar Assistant
2 Years- Answering high volume of inbound calls from students/adult/seniors, staff, faculty, and to the public
- Performed a full range of customer service duties.
- Making outbound calls for calling campaign projects for registration, events, or other projects as assigned.
- Providing continuous information on enrollment, registration, financial aid, and counseling; along with other readily available services and resources to students.
- Demonstrated and provided instruction to students regarding operation of computers, application systems and other equipment.
- Empowering students and assisting with system/website navigation to find information and complete forms.
- Communicating with other internal departments to obtain or exchange information regarding enrollment, registration, financial aid, counseling, and other student services programs. Draft promissory notes, confirm and process payments.
- Handled various office equipment that required me to load, restore and restart programs on the computer.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
- Developed and maintained active advocacy relationships with students.
- Used patience and always courteous when dealing with the public.
- Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Performed daily a variety of clerical duties, such as prepare, update and store various records and files.
- Ensured the department was maintained clean and orderly.
- Provided direction to students to ensure they were on the correct path for success.
- Flexible and adaptable in a fast-paced environment.
Education
- Business Administration
Majoring in Business Administration
Skills
PC Proficient
Inventory Systems
Program File Distribution
Invoicing and Billing
Data Entry
Microsoft Word
Excel
and PowerPoint
Recordkeeping & Bookkeeping
People Soft & other software applications
Sensitive Material Handling
Responding and Sending Emails
Telephone Communications
Excellent Communication Skills
Proven Team Leader
SharePoint
Customer service
Problem-solving
Customer focused
Time management
Training and mentoring
Customer relations
Excellent time management skills
Cash handling
Timeline
Customer Service Manager
The Fish Market
04.2025 - CurrentRead More
Assistant Manager
Denny’s Restaurant
07.2023 - CurrentRead More
Casting Assistant
United Casting Agency
12.2022 - 07.2023Read More
Data Entry Technician @ Yusen Logistics
Staffmark Staffing Agency
04.2020 - 12.2022Read More
Registrar Assistant
California State University, Dominguez Hills
09.2018 - 09.2020Read More
from Business Administration
Read More