Aksh Shah
Abbotsford,BC
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings two-year background maintaining customer satisfaction and contributing to company success. Proficient in Windows, Python and Microsoft Office.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Walmart
04.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Cashier • Courtesy Desk Associate, • Store Standards Associate, • Electronics Associate, Mastercard Sales Associate
Sell Walmart Mastercard
11.2021 - 04.2023
Counting Associate
WIS international
09.2021 - 11.2021
Family Business, Imitation Jewelry
06.2016 - 03.2021
- Made boxes out of printed cardboard (folding cardboard to make boxes)
- Handled cash incoming through dealers
Volunteer
Reborn Humanity
07.2018 - 12.2020
- Responsible for food sorting, categorizing perishable and non-perishable food donations
- Helped in food preparation and distribution
- Provided Admin Support by doing Data entry and event management.
Education
Bachelor’s - Computer Information Systems
University of Fraser Valley
09.2020 - 12 2022
Skills
Technology – Technology friendly, well versed with computers and mobile phonesTeamwork - Excellent team player with focus on collaboration, team building and customer relationsMoney Math Skills - Responsible for handing cash at Family BusinessAdditional skills: Punctuality, Adaptability, Positive Attitude, ability to carry heavy weight itemsPrioritization and problem-solving abilities in fast paced environmentExperienced withMicrosoft Office
Customer Relationship Management Software (CRM)
Customer Relationship Management Software (CRM)
Staff education and training
Complaint resolution
Customer-focused
Excellent time management skills
Negotiation expert
CRM
Customer Relations
Sales expertise
Cash Handling
MS Office expert
Technical Support
Timeline
Customer Service Manager
Walmart
04.2023 - Current
Cashier • Courtesy Desk Associate, • Store Standards Associate, • Electronics Associate, Mastercard Sales Associate
Sell Walmart Mastercard
11.2021 - 04.2023
Counting Associate
WIS international
09.2021 - 11.2021
Bachelor’s - Computer Information Systems
University of Fraser Valley
09.2020 - 12 2022
Volunteer
Reborn Humanity
07.2018 - 12.2020
Family Business, Imitation Jewelry
06.2016 - 03.2021