Ivy Albaracin
Red Deer,AB
Summary
A highly organized and detail-oriented Health Care Aide graduate, offering 2 years of experience in providing top-quality patient service and assuring accuracy and safety in the healthcare field. Proficient in person-centered care, conflict resolution, and document processing. Expertise includes active listening, effective communication, and documentation.
Overview
4
4
years of professional experience
Work History
Health Care Aide
Seasons Retirement Communities
01.2020 - Current
- Works with patients who have chronic or complex medical conditions, physical or cognitive disabilities, and who require end-of-life care
- Reports on their observations and communicates concerns to nurses and other licensed health care professionals
- Accurately reports and documents all services and activities performed
- Ensures patients' reports are in the appropriate file and the corresponding tasks are completed
- Initiating and maintaining patient health records in electronic or paper format
- Interacting daily with patients' family members and caregivers
- Assists with simple wound care, respiratory equipment usage, or urinary care
- Assisting patients with their medications and preparing for physical examinations, laboratory tests & medical visits
- Monitors and records each patient's vital signs, such as blood pressure, temperature, blood glucose testing, respiration, height, weights, and pulse
- Manages client schedules, including doctors' visits and appointments
- Charting and documenting clients' everyday routine and progress precisely
- Handling and answering the phones for any inquiries
- Explains tests and procedures to patients or directs them to the appropriate resource
- Sanitizes and disinfects instruments under company standards
- Orders supplies to maintain inventory to ensure a smooth daily operation.
Medical Office Assistant (Practicum)
Saint Mary Clinic
08.2022 - 09.2022
- Provided high-quality customer service, including friendly greeting patients, confirming personal information accurately, and leading patients in and out of exam rooms
- Answered multiple phone calls daily, including answering inquiries, explaining information, and taking messages
- Scheduled, confirmed, and canceled appointments for the patients using Wolf EMR
- Monitored vital signs and recorded them into EMR using Wolf
- Filed and processed documents, including photocopying, scanning, and faxing
- Billed and collected payments under senior colleagues' supervision
- Precisely cleaned, sanitized, and organized the medical equipment and rooms.
Education
Health Care Aide - Caregiver
MTG Healthcare Academy
Red Deer, AB04.2024
Medical Office Assistant & Unit Clerk Diploma -
ABM College
Calgary, AB01.2022
Skills
- Customer Service
- Attention to detail
- Filing & Organization
- Medical terminology
- Med Access & Accuro
- Safety awareness
- Scheduling
- Time management
- Data entry
- Microsoft Office
- Adaptable
- Quality control
- Person-centered care
- Multi-tasking
- Stress resistant
- Problem-solving
- Excellent team player
- Self-motivated
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Medical Office Assistant (Practicum)
Saint Mary Clinic
08.2022 - 09.2022
Health Care Aide
Seasons Retirement Communities
01.2020 - Current
Health Care Aide - Caregiver
MTG Healthcare Academy
Medical Office Assistant & Unit Clerk Diploma -
ABM College