Shianne Sherwood
Saint John,NB
Summary
Housekeeping Supervisor with a proven track record at Chipman Hill Suites, enhancing guest satisfaction through meticulous room inspections and superior customer service. Excelled in staff training and development, significantly improving cleaning standards and efficiency. Skilled in cleaning and sanitation, adept at fostering a culture of continuous improvement and problem-solving, leading to a noticeable increase in positive guest feedback.
Overview
2025
2025
years of professional experience
Work History
Health Care Aide
Riley Home Health Services
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
- Reduced patient anxiety through effective communication and active listening skills.
- Kept accurate records of patients' care, condition, and progress.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Provided emotional support for patients and families during times of stress and uncertainty.
- Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
- Promoted a clean and safe environment by adhering to strict infection prevention protocols.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
- Performed wound care tasks under the supervision of healthcare professionals, facilitating timely healing processes.
Housekeeping Supervisor
Chipman Hill Suites
08.2017 - 05.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
Education
High School Diploma -
Harbor View High School
Saint John, NB05.1993
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Training and mentoring
- Cleaning techniques
- Staff training and development
- Cleaning bathrooms
- Vacuuming and sweeping
- Cleaning practices
- Sorting and washing laundry
- Room inspection
- Problem-solving
- Employee scheduling
- Desktop computers
Languages
English
Elementary
References
Jane Weaver
506 721 1126
Margaret Donaldson
902 314 9753
Alice Murphy
506 609 5064
Timeline
Housekeeping Supervisor
Chipman Hill Suites
08.2017 - 05.2024
Health Care Aide
Riley Home Health Services
High School Diploma -
Harbor View High School
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