Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Lisa Creighton

Edmonton,AB

Summary

Adept at patient care and vital signs monitoring, I excelled at Bayshore Home Health by enhancing patient wellbeing and independence. Recognized for compassionate caregiving and a reliable team spirit, I consistently improved customer loyalty and satisfaction across various roles, achieving top performer status through empathetic service and effective problem-solving.

Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service Representative role.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Health Care Aide

Bayshore Home Health
12.2023 - 10.2024
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Kept accurate records of patients' care, condition, and progress.
  • Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Monitored vital signs regularly, promptly reporting any abnormalities to nursing staff or physicians.
  • Maintained clean, safe, and well-organized patient environment.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.

Customer Service Representative

Sydney Call Center
09.2022 - 10.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

TurboTax
01.2023 - 07.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Customer Service Representative

HGS - Hinduja Global Solutions
08.2020 - 09.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

General Manager

Tammaativvk Medical Boarding Home
10.2019 - 10.2021
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.

Assistant Store Manager

Walmart
03.2013 - 11.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Created and maintained safe and secure work environments for employees.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Education

Customer Service - Buisness

Allison Career Collage
Toronto On
10-2019

Healthcare Aide Certificate - Health Care Aide

Norquest Collage
Edmonton, AB
05-2008

High School Diploma -

Mcnally Composite High School
Edmonton, AB
06-1990

Skills

  • Patient assessments
  • Reliable team player
  • Compassionate caregiver
  • Vital signs monitoring
  • Compassionate
  • Patient-focused care
  • Dressing assistance
  • Patient care
  • Geriatric care
  • Supporting personal needs
  • General housekeeping
  • Trustworthy companion
  • Care plan implementation
  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Data entry
  • Computer proficiency
  • Customer relations
  • Complaint handling
  • Time management
  • Call center experience
  • Complaint resolution
  • Customer satisfaction measurement
  • Client relations
  • Scheduling

Languages

English
Full Professional

Certification

Healthcare Aide Certified

  • Certified Customer Service Professional (CCSP) - National Customer Service Association.
  • Salesforce Certified Administrator - Salesforce.

Timeline

Health Care Aide

Bayshore Home Health
12.2023 - 10.2024

Customer Service Representative

TurboTax
01.2023 - 07.2023

Customer Service Representative

Sydney Call Center
09.2022 - 10.2023

Customer Service Representative

HGS - Hinduja Global Solutions
08.2020 - 09.2022

General Manager

Tammaativvk Medical Boarding Home
10.2019 - 10.2021

Assistant Store Manager

Walmart
03.2013 - 11.2017

Customer Service - Buisness

Allison Career Collage

Healthcare Aide Certificate - Health Care Aide

Norquest Collage

High School Diploma -

Mcnally Composite High School

Similar Profiles

CREATE PROFILE
Lisa Creighton