IVANNA MAGHRABY
Calgary,AB
Summary
Dynamic and dedicated professional seeking a challenging role as a secretary or administrator with a focus on customer service. Possessing strong organizational skills, excellent communication abilities, and a proven track record of providing efficient administrative support while delivering exceptional customer service. A multi-skilled professional with excellent secretarial & administrative skills. Having a proven ability to provide high secretarial support to a strong and busy team of solicitors. Very capable, with a high level of accuracy and consistency in all areas of work. Well-presented, punctual, confident, and having the ability to provide all the general administrative requirements of a government or private firm. I am looking for a new and challenging customer service/secretary/front desk position that will best use my existing skills and experience and further my personal and professional development.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Managing Partner
Handmade Coffee-Shop
07.2018 - 02.2022
- Oversee day-to-day operations of the coffee shop
- Manage daily cash
- Recruit, hire, and supervise staff members
- Ensure excellent customer service standards are maintained
- Source high-quality products and manage inventory
- Ensure compliance with regulations and legal requirements
- Seek opportunities for growth and community engagement.
Custom Clearance Agent
Broker Partner LLC.
05.2009 - 01.2013
- Documentation Preparation: Ensure all necessary paperwork, including invoices, bills of lading, and customs declarations, are accurately completed and submitted
- Customs Regulations Compliance: Stay updated with local and international customs regulations to ensure shipments meet all legal requirements
- Classification of Goods: Determine the appropriate tariff codes and classifications for imported or exported goods to facilitate smooth clearance
- Communication: Liaise with clients, shipping companies, customs officials, and other relevant parties to coordinate and expedite the clearance process
- Risk Assessment: Identify potential risks or issues that may arise during customs clearance and develop strategies to mitigate them
- Tariff Calculation: Calculate duties, taxes, and fees payable on imported or exported goods according to relevant customs regulations
- Inspection Coordination: Arrange and oversee inspections of goods by customs authorities, ensuring compliance with inspection procedures
- Problem Resolution: Address any discrepancies, delays, or issues that may arise during the clearance process, working to find efficient solutions
- Record Keeping: Maintain accurate records of all clearance activities, including documentation, payments, and communications
- Client Support: Provide guidance and assistance to clients regarding customs clearance procedures, regulations, and requirements.
Custom Clearance Agent
SILACO LLC.
10.2004 - 04.2009
- Document Preparation: Accurately prepare and submit all required documentation such as invoices, bills of lading, and customs declarations
- Compliance with Regulations: Stay updated with both local and international customs regulations to ensure adherence and compliance with all legal requirements
- Goods Classification: Determine the correct tariff codes and classifications for shipments, facilitating smooth clearance processes
- Communication: Coordinate and maintain effective communication with clients, shipping companies, customs officials, and other relevant stakeholders involved in the clearance process
- Risk Management: Identify and assess potential risks or challenges during clearance, devising strategies to mitigate them effectively
- Tariff Calculation: Calculate duties, taxes, and fees payable on goods in accordance with applicable customs regulations
- Inspection Coordination: Arrange and oversee inspections of goods by customs authorities, ensuring adherence to inspection protocols
- Issue Resolution: Address any discrepancies, delays, or problems encountered during clearance promptly, working towards efficient resolutions
- Record Maintenance: Keep comprehensive records of all clearance-related activities, including documentation, payments, and communications
- Client Assistance: Offer guidance and support to clients regarding clearance procedures, regulations, and any necessary requirements.
Executive Secretary
ASTEX Co.
06.2003 - 08.2004
- Admin Support: Assist executives with scheduling, correspondence, and document management
- Communication Liaison: Coordinate with clients, suppliers, and agencies regarding export/import matters
- Financial Administration: Process invoices and track expenses related to operations
- Problem Solving: Handle issues such as logistics delays and customs problems effectively.
Education
Bachelor of Management of International Business - Management of Foreign-Economic Activity
Interregional Academy of Personnel Management
Kyiv, Ukraine07.2008
Junior Specialist in the Construction of Bridges and Other Artificial Structures -
Kyiv College of Transport Construction Management
Kyiv, Ukraine03.2003
Skills
- Clear and effective communication with customers and colleagues
- Efficient management of schedules and administrative tasks
- Prioritizing customer needs & providing exceptional service
- Ensuring accuracy in documentation and data entry
- Prioritizing tasks and meeting deadlines
- Analyzing issues and finding practical solutions
- Proficiency in office software and digital tools
- Maintaining confidentiality and professionalism
- Flexibility to adjust to changing priorities
- Collaborating effectively with colleagues for success
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Certification
- Advance Certificate of Proficiency in English, Speak Up English School - 2011-2012
- Ukrainian Agent Custom Clearance License - 2004-2013
- Qualified Secretary, Ukraine Institute of Secretaries - 2002
Timeline
Managing Partner
Handmade Coffee-Shop
07.2018 - 02.2022
Custom Clearance Agent
Broker Partner LLC.
05.2009 - 01.2013
Custom Clearance Agent
SILACO LLC.
10.2004 - 04.2009
Executive Secretary
ASTEX Co.
06.2003 - 08.2004
Bachelor of Management of International Business - Management of Foreign-Economic Activity
Interregional Academy of Personnel Management
Junior Specialist in the Construction of Bridges and Other Artificial Structures -
Kyiv College of Transport Construction Management
- Advance Certificate of Proficiency in English, Speak Up English School - 2011-2012
- Ukrainian Agent Custom Clearance License - 2004-2013
- Qualified Secretary, Ukraine Institute of Secretaries - 2002
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