Ivana Castillo
Toronto,ON
Summary
Proven to excel in high-pressure environments, I leveraged my cash handling proficiency and adaptability to enhance customer satisfaction at Eisenberg and 7-eleven. My collaborative efforts led to a significant reduction in customer complaints, showcasing my commitment to excellence and teamwork. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Worker
Eisenberg
06.2023 - Current
- Provided exceptional customer service during high-volume shifts, maintaining calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
Sales Associate
7-eleven
05.2020 - Current
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
- Greeted customers entering store and responded promptly to customer needs.
Sales Associate
7-eleven
07.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Medical Laboratory Technician
Anderson College of Health, Business And Technology
Toronto, ON10.2024
High School Diploma -
Madonna Catholic Secondary School
Toronto, ON06.2020
Skills
- Cash handling proficiency
- Adaptability and Resilience
- Customer Service
- Collaboration and Teamwork
- Safe Food Handling
- Active Listening
- Multitasking
- Teamwork and Collaboration
- Professionalism
Certification
- CPR/AED Certification
- Smart Serve Ontario
Timeline
Restaurant Worker
Eisenberg
06.2023 - Current
Sales Associate
7-eleven
05.2020 - Current
Sales Associate
7-eleven
07.2019 - 03.2020
Medical Laboratory Technician
Anderson College of Health, Business And Technology
High School Diploma -
Madonna Catholic Secondary School
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