Ivan Lopez
Toronto,ON
Summary
Detail-oriented Operations and Hospitality professional experienced in managing high-profile client relationships and complex procurement workflows. Delivers exceptional administrative support while ensuring high-touch service for industry leaders. Committed to enhancing user experiences through effective problem-solving and clear communication.
Overview
11
11
years of professional experience
Work History
Administrative Assistant (Contract)
Cadillac Fairvew
Old Toronto, Ontario
03.2026 - Current
- Served as central operational hub for Security, Project Management, and Maintenance departments, streamlining procurement process for diverse vendor network to enhance facility operations.
- Managed end-to-end accounts payable workflows, ensuring accurate invoice rendering and reconciliation for suppliers and external contractors, supporting timely financial operations.
- Strengthened vendor relationships through proactive correspondence, resolving billing discrepancies and ensuring timely service delivery, contributing to operational reliability.
Server
The Corner Place
05.2024 - Current
- Delivered high-quality customer service in a fast-paced, high-volume restaurant, driving guest satisfaction and repeat business.
- Managed accurate order taking, POS transactions, and payment processing while maintaining speed and attention to detail during peak hours.
- Collaborated closely with kitchen and bar teams and trained new staff to ensure smooth service flow and consistent standards.
Landwer Cafe
Server Supervisor
03.2022 - 05.2024
- Led and supported a team of servers in a high-volume café environment, ensuring exceptional guest experience while maintaining service standards during peak periods.
- Oversaw floor operations, including shift coordination, order accuracy, POS transactions, and resolving guest concerns in real time to keep service running smoothly.
- Trained, coached, and mentored new and existing staff, reinforcing service consistency, teamwork, and efficient communication
Fulfillment Coordinator
Inkbox
09.2019 - 03.2022
- Coordinated end-to-end order fulfillment for an e-commerce operation, ensuring accurate picking, packaging, and shipping while meeting quality control standards.
- Conducted quality checks on outgoing orders, addressing discrepancies and working with operations teams to resolve issues quickly and prevent repeat errors.
- Communicated proactively with internal teams and customers regarding order status, delivery timelines, and issue resolution to ensure a positive customer experience.
Concierge
The Spoke Club
06.2015 - 12.2018
- Resolved complex guest requests and logistical challenges with speed and diplomacy, creating frictionless experiences for all members and guests.
- Coordinated bookings and logistics for 5+ distinct event spaces, tailoring setups for diverse party sizes to maximize club facility utilization.
- Managed professional correspondence and relations for high-profile membership base of entertainment and business leaders, ensuring discretion and composure under pressure to maintain trust and satisfaction.
Education
Certificate - Arts Education
George Brown College
Toronto, ON06-2014
GED -
Resurrection Catholic Secondary School
Waterloo, ON06-2012
Skills
- Project management
- Organize
- Support
- Collaborate
- Facilitate
- Communicate
- Adapt
- Engage
- Resolve
- Lead
- Deliver
- Empathize
Languages
Spanish
Professional
English
Full Professional
Timeline
Administrative Assistant (Contract)
Cadillac Fairvew
03.2026 - Current
Server
The Corner Place
05.2024 - Current
Landwer Cafe
Server Supervisor
03.2022 - 05.2024
Fulfillment Coordinator
Inkbox
09.2019 - 03.2022
Concierge
The Spoke Club
06.2015 - 12.2018
Certificate - Arts Education
George Brown College
GED -
Resurrection Catholic Secondary School