Anna Virchenko
Vancouver,Canada
Summary
Professional and organized office support specialist with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency while ensuring seamless operations, effective coordination and administrative support.
Overview
4
4
years of professional experience
Work History
Administrative Assistant (Contract)
BCGEU
02.2025 - 08.2025
- Managed, processed and tracked grievance forms, ensuring full compliance with collective agreements and strict confidentiality.
- Improved office efficiency by streamlining both digital and manual filing systems, improving data accuracy and retrieval time for weekly reporting.
- Prepared professional documents: drafted, proofread, and distributed official correspondence, including bulletins, LOAs, and legal documents.
- Supported members and acted as the point of contact by providing information, and de-escalating challenging situations with tact and prioritizing responses to align with organizational goals.
- Managed daily operations including scheduling and coordination of meetings, ensuring efficient use of executive time.
- Oversaw mail distribution, inventory, supply orders, and vendor coordination to ensure consistent office functionality.
HR Learning & Development Coordinator (Contract)
Vancouver Airport Authority
01.2024 - 06.2024
- Coordinated large-scale onboarding and co-facilitated a 3-day onboarding program for over 200+ new employees, managing schedules, materials, and logistics.
- Enhanced training systems and resolved Learning Management System (LMS) issues, processed updates, and ensured accurate training records and compliance tracking.
- Supported training development and partnered with Subject Matter Experts (SMEs) to improve course content and training effectiveness; manage external course intakes (ICS 100).
- Maintained training records and metrics to track employee development progress efficiently.
- Delivered HR administrative support and served as the first point of contact for new hires, responding to correspondence and information requests with professionalism and confidentiality.
Specialist & Business Champ
Apple
12.2021 - 01.2024
- Exceeded performance targets and maintained top-tier customer satisfaction (NPS 89–100%) and surpassed lead generation goals (73%+).
- Promoted to business champion and built strong client relationships and delivered customized business solutions to drive engagement and loyalty.
- Supported store launch and assisted in the successful launch of Apple’s flagship store in Abu Dhabi, coordinating merchandising, product setup, and team communication.
- Managed operations to ensure optimal stock levels and oversaw cycle count, replacements, and day-to-day coordination in a fast-paced retail environment.
Education
Bachelor of Arts - Human Resources Management
Simon Kuznets Kharkiv National University of Economics
Kharkiv, Ukraine06-2012
Skills
- Technical: MS Office Suite (Word, Excel, Outlook, PowerPoint), Salesforce, Jira, UnionWare, Notion, Teams, Zoom, Webex
- Administrative: scheduling, data entry, filing, reporting, time management, and logistics coordination
- Customer and client relations
- Interpersonal: detail-oriented, adaptable, collaborative, proactive, and solution-driven
Languages
Ukrainian
Native or Bilingual
Russian
Full Professional
Timeline
Administrative Assistant (Contract)
BCGEU
02.2025 - 08.2025
HR Learning & Development Coordinator (Contract)
Vancouver Airport Authority
01.2024 - 06.2024
Specialist & Business Champ
Apple
12.2021 - 01.2024
Bachelor of Arts - Human Resources Management
Simon Kuznets Kharkiv National University of Economics