Israth Jahan
Toronto,ON
Summary
A result-driven international business student with extensive experience in customer service and business development. Proven ability to analyze financial data, assess client needs, and develop tailored solutions to enhance customer satisfaction and drive business growth. Adept at collaborating with cross-functional teams to support client acquisition and relationship management initiatives. Passionate about fostering strong client relationships and delivering exceptional service, with a commitment to continuous improvement and embracing change. Ready to leverage skills in a dynamic role within CIBC’s Commercial Banking team
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Virgin Mobile
04.2024 - Current
- Assisted in resolving complex client inquiries, contributing to a 25% reduction in response time for customer issues
- Consistently exceeded sales targets through upselling and cross-selling, contributing to the store’s overall performance.
- Utilized CRM systems to manage customer interactions, track sales leads, and maintain detailed records of customer preferences and purchase history.
- Collaborated with team members to streamline operations, leading to a 15% improvement in service efficiency.
- Regularly updated product knowledge to stay informed about the latest mobile devices and plans, ensuring customers received accurate and current information.
Sales Associate
Lucky Mobile-Bell
11.2022 - 03.2024
- Delivered exceptional customer service by understanding and addressing customer needs, resulting in a 20% increase in customer satisfaction ratings and a 15% growth in repeat business.
- Managed sales transactions and assisted over 100 customers weekly with product selection, service plan activations, and technical support, leading to a 10% increase in average transaction value.
- Utilized CRM systems to track customer interactions, manage leads, and follow up on potential sales opportunities, achieving a 30% improvement in lead conversion rates.
- Consistently met and exceeded sales targets by 15%, contributing to the overall success of the team and earning recognition as a top performer in monthly sales contests.
- Collaborated with team members to implement sales strategies, resulting in a 25% improvement in overall store performance and enhanced teamwork dynamics.
Associate Manager
Unique E School
06.2020 - 09.2021
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives, resulting in a 20% increase in operational efficiency.
- Remedied issues and conflicts among workers using negotiation and active listening skills, leading to a 15% improvement in team morale and a reduction in employee turnover by 10%.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines, ensuring optimal resource allocation and achieving 100% on-time project delivery.
- Delivered comprehensive reports on key performance indicators (KPIs), driving data-driven decision-making among leadership teams and influencing strategic initiatives that resulted in a 10% growth in overall revenue.
Education
Ontario College Diploma - International Business
Seneca College of Applied Arts And Technology
North York, ON12.2024
Higher Secondary Certificate - Business Administration
Bakolia Government College
Chittagong, Bangladesh12.2019
Secondary School Certificate - Business Administration
Bakolia Government Hign School
Chittagong, Bangladesh12.2017
Skills
- Client Relationship Management
- Business Development
- Financial Analysis
- Adaptability
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- MS Office
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
German
Limited Working
French
Limited Working
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Reference
Available upon request
Certification
Investment Funds in Canada (IFC)- In progress- Canadian Securities Institute
Timeline
Sales Associate
Virgin Mobile
04.2024 - Current
Sales Associate
Lucky Mobile-Bell
11.2022 - 03.2024
Associate Manager
Unique E School
06.2020 - 09.2021
Ontario College Diploma - International Business
Seneca College of Applied Arts And Technology
Higher Secondary Certificate - Business Administration
Bakolia Government College
Secondary School Certificate - Business Administration
Bakolia Government Hign School
Investment Funds in Canada (IFC)- In progress- Canadian Securities Institute
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