Isobel Aull
Calgary,AB
Summary
Results-driven customer service professional with a proven track record in delivering exceptional service and fostering positive customer experiences. Skilled in managing high-volume inquiries, resolving conflicts, and proactively identifying customer needs. Possesses a strong ability to communicate effectively, build rapport, and establish strong customer relationships.
Overview
7
7
years of professional experience
Work History
Barn Manager
Nordic Farms
06.2022 - Current
- Instructed 3 group and private riding lessons for beginner and intermediate students.
- Preserved property by repairing, cleaning as well as moving hay to proper storage locations.
- Monitored overall health and well-being of 30 horses, paying attention to signs of concern.
- Prepared food, cleaned enclosures and administered medications to treat acute and chronic conditions.
Suzuki Guitar Teacher
Step Into Music
03.2018 - Current
- Adept at providing comprehensive and personalized instruction to students of all levels and ages, inspiring a love for music and fostering their musical abilities.
- Possesses extensive knowledge of various music genres, techniques, and theory, enabling me to tailor lessons to individual student interests and goals. Proven ability to create a positive and engaging learning environment, ensuring student satisfaction and continuous improvement.
- Skilled in managing administrative aspects of the business, including scheduling, marketing, and client relationships, resulting in a strong reputation and consistent growth.
- Strong communication and interpersonal skills, combined with patience and empathy, contribute to building strong rapport with students and their families.
- Committed to ongoing professional development and staying abreast of the latest trends and resources in music education.
Guitar Teacher
Alberta School Of Music
10.2020 - 09.2022
- Provided guitar instruction to students of varying age and skill levels.
- Assisted clients in preparing for auditions or performances
- Developed lesson curriculum based on student skill level.
- Created and distributed invoices to clients to foster timely payment.
- Encouraged creativity and self-discovery through experimentation with musical instruments.
- Developed comprehensive plans to increase repertoire, technical abilities and aural development.
Barista
Starbucks
04.2019 - 02.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistent customer satisfaction.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Administrative Assistant
Huston Oil And Gas
03.2017 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Education
High School Diploma -
Western Canada High School
05.2016
Skills
- Active Listening
- Service Quality
- Reading Comprehension
- Customer Satisfaction
- Animal Handling
- Equipment Maintenance
Certifications
AGLC sell safe certification
Certified Suzuki Guitar teacher levels 1-3
Certified equine massage therapist.
LTR level 7.
Certified equine first aid.
Graduated the Suzuki guitar program at MRU.
Timeline
Barn Manager
Nordic Farms
06.2022 - Current
Guitar Teacher
Alberta School Of Music
10.2020 - 09.2022
Barista
Starbucks
04.2019 - 02.2022
Suzuki Guitar Teacher
Step Into Music
03.2018 - Current
Administrative Assistant
Huston Oil And Gas
03.2017 - 09.2019
High School Diploma -
Western Canada High School
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