Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Yates

Innisfil,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

24
24
years of professional experience

Work History

Barn Manager

Destiny Equestrian
11.2022 - Current
  • Monitored overall health and well-being of 4 horses, paying attention to signs of concern, performed first aid as needed.
  • Trained and supervised barn workers in animal care procedures, maintenance duties and safety precautions.
  • Maintained improved practices in feeding, housing and sanitation to prevent spreading of disease.
  • Preserved property by mowing, plowing and moving hay to proper storage locations.
  • Utilized disinfectant solutions, brushes, shovels and water hoses to thoroughly clean stalls and pens.

Customer Service Representative & Bookkeeper

Secured Courier
01.2000 - 04.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained and processed invoices, deposits, and money logs.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.

Education

Equine Studies

Ontario Equine Education & Employment Program
Guelph, ON
02.2022

Equine Business Certificate
Guelph, ON
02.2022

Lameness / Injury Prevention And Care Certificate
Guelph, ON
02.2022

Equest Equine First Aid
06.2021

Skills

  • Safety Precautions
  • Active Listening
  • Animal Handling
  • Troubleshooting and Repair
  • Wound Care
  • Credit Card Payment Processing
  • Report Transcription
  • Customer Consulting

Timeline

Barn Manager

Destiny Equestrian
11.2022 - Current

Customer Service Representative & Bookkeeper

Secured Courier
01.2000 - 04.2010

Equine Studies

Ontario Equine Education & Employment Program

Equine Business Certificate

Lameness / Injury Prevention And Care Certificate

Equest Equine First Aid

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Margaret Yates