Isidoro Giuliana
Toronto,Canada
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.
Overview
10
10
years of professional experience
Work History
Custodian 2
City of Toronto
06.2022 - Current
- Communicate with all levels of staff, clients and members of the public at high level of customer service and professionalism
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information and provide expertise and continuous improvement suggestions for efficiency and productivity.
- Maintain the building/facility at a high level of cleanliness
- Deep clean of public washrooms, staff areas, public areas, gym floors and all activity rooms
- Plans and organizes cleaning work, inspects equipment and maintains inventory daily
- Ensure work is performed safely as per occupational health and safety act and within legislative requirements
- Mentored and provided training to staff related to work functions and how to respond to client inquiries and request
- Operated floor machines, buffers, wet vacs and power washers
- Performed semi-skilled tasks that required physical labour, mechanical maintenance checks of the building
- Keeping foreperson up to date with any work orders needed
- Monitors condition and operation of facility and reports maintenance issues
- Keeping track of daily login books and activity sheets
- Performed duties relative to pool operations such as pool tests, back washing, using a pool vacuum, co2 tank replacements and adding chlorine when levels are too low
Parks Handyworker 3&2/Arena Operator/Encampment Crew
City of Toronto
05.2018 - 06.2022
- provided effective verbal and written communication to customers when responding to inquiries.
- Communicated on a daily basis with members of the public park in a proper and respectful manner, dealt with any concerns
- Maintained public washrooms, swept floors, mopped, cleaned toilets and urinals, sinks, changed the garbage's
- Did daily checks of playground equipment and any hazards in the park
- Maintained public parks, litter pick, change the garbage's, removed any hazardous or unwanted items from park, trimmed and cut grass, maintain sport/turf fields
Building/Fitness Attendant
City of Toronto
01.2015 - 04.2018
- Maintained washrooms, building and yard, sidewalks, equipment, in a safe and tidy conditioned
- Worked Rotating shifts, including weekends and nights
- Vacuumed, swept and mopped floors, also run the floor machine
- Experience using a computerized permitting system such as CLASS
- Provided customer service at a courteously/professional level to the public
- Shoveled snow, salted and broke ice as required on walkways
Education
Bylaw Enforcement
Humber College North Campus
01.2020
Central Technical School
01.2010
Skills
- Certified First Aid/ CPR with defibrillator
- Current WHIMS and Ontario Human Rights training
- High Five, Neo and Group Wise 5 training
- Knowledge of Occupational Health and Safety Acts
- Knowledge of Ontario Statutes
- Knowledge of Collective Agreements
- Excellent time management
- Motivates, trains and supports co-workers
- Valid 'G' class driver license
- Valid City of Toronto operators permit
- Excellent organizational, communication and analytical, interpersonal and problem- solving skills
- Conflict management skills
- Able to work all shifts
- Dedicated team player
References
Available upon request.
Timeline
Custodian 2
City of Toronto
06.2022 - Current
Parks Handyworker 3&2/Arena Operator/Encampment Crew
City of Toronto
05.2018 - 06.2022
Building/Fitness Attendant
City of Toronto
01.2015 - 04.2018
Bylaw Enforcement
Humber College North Campus
Central Technical School
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