Zain Sarassra
North York,Canada
Summary
An adaptable and flexible individual who provides active customer service attentiveness, with a proven track record at the City of Toronto, excelling in conflict resolution, critical thinking, and project management. Considered an empathic and patient individual, which has enhanced customer satisfaction in remote or in-person environments. Always interested to learn more and grow from leveraging digital program literacy, problem solving and social interaction. Committed to fostering positive experiences and ensuring safety in all activities or experiences.
Overview
6
6
years of professional experience
Work History
Front Desk, Customer Service Representative
City of Toronto
Toronto
06.2022 - 09.2022
- Ensured all customer service standards were met while maintaining a positive attitude at all times.
- Greeted customers upon arrival, provided assistance with inquiries and directed them to the appropriate department.
- Reviewed daily arrivals list to ensure that all preregistered guests were accounted for properly.
Sales Clerk
Diamond Palace Kids
Brampton
11.2021 - 04.2022
- Resolved conflicts between customers and staff members professionally while maintaining composure during difficult situations.
- Assisted customers over the phone with orders, product information, tracking numbers.
- Provided product recommendations based on customer needs.
Recreational Manager and Co-Ordinator
PPL (People Pool and Leisure) Aquatic, Fitness & Spa Group Inc
Scarborough
12.2019 - 11.2021
- Implemented strategies to improve customer satisfaction ratings regarding recreation services offered by the organization. Such as aquafit, fitness classes etc…
- Conducted assessments to measure the effectiveness of recreational activities. For example pool maintenance, recreational programs and events.
- Monitored safety protocols for all recreational facilities and programs.
Remote Researcher
HireRight
Toronto
03.2021 - 09.2021
- Company Overview: Remote Researcher
- Collaborated with multi-disciplinary teams to design experiments, collect data, and interpret results. From education to professional background checks.
- Collaborated with other professionals to expand research background checks and utilize current data on clients.
Seasonal Lifeguard, Swimming Instructor
Orchard club
North York
07.2016 - 09.2019
- Prepared detailed incident reports following accidents or other incidents.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Monitored swimmers to ensure safety in the pool area.
Education
Bachelor of Arts - Behavioural Psychology
Seneca Polytechnic
King City, ON05-2026
Skills
- Customer service
- Multi-task management
- Project management
- Digital program literacy
- Critical thinking
- Empathy and patience
- Problem-solving
- Conflict resolution
- Microsoft
- Canva
- Video editing
Awards
- Seneca Student Academic Honors Award 2023/2025
Languages
English
Native/ Bilingual
Arabic
Professional
Timeline
Front Desk, Customer Service Representative
City of Toronto
06.2022 - 09.2022
Sales Clerk
Diamond Palace Kids
11.2021 - 04.2022
Remote Researcher
HireRight
03.2021 - 09.2021
Recreational Manager and Co-Ordinator
PPL (People Pool and Leisure) Aquatic, Fitness & Spa Group Inc
12.2019 - 11.2021
Seasonal Lifeguard, Swimming Instructor
Orchard club
07.2016 - 09.2019
Bachelor of Arts - Behavioural Psychology
Seneca Polytechnic
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