Venus Sharma
Brampton,ON
Summary
Skilled Security Control Center Operator with background in monitoring and coordinating security operations. Experience includes surveillance system management, incident response coordination, and communication with law enforcement agencies. Strengths lie in technical proficiency, problem-solving capabilities, and clear communication skills. Previous work impacts include streamlined operations and improved response times during security incidents. Detail-oriented Security Specialist equipped with excellent memory and awareness of people, events and facilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Control Center Operator
City of Toronto
Toronto, Ontario
09.2024 - Current
- Monitored security cameras to identify and respond to suspicious activity and dispatch Corporate Security Mobile to investigate.
- Assessed alarms (Fire, motion, door, panic, burglary), and dispatched appropriate personnel (Corporate Security/contracted security staff) to investigate disturbances.to investigate disturbances.
- Conducted security audits, including CCTV and intrusion audits, to identify potential vulnerabilities in physical security or staff safety.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training through City of Toronto's ELI system.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Liaise with external emergency groups such as Police services, 311, By law, Paramedics and soon to download CCTV footages, assisting with their investigations.
- Coordinated activities between various departments within the organization, when necessary, such as city staff and facilities staff, after hours, to report any building deficiencies.
Security Control Room Operator
The West Egg Security Services
09.2023 - 09.2024
- Monitored and documented security guard activities, including patrol routes and times.
- Responded to fire alarms, motion alarms, panic alarms, and emergency situations in a timely manner with effective teamwork.
- Conducted regular checks of surveillance equipment for proper operation through audit completion.
- Coordinated with outside agencies, such as law enforcement, when necessary.
- Answered incoming calls from customers and provided assistance as needed.
- Enforced safety policies and regulations while on duty in the control room.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Security Specialist
The West Egg Security Services
Toronto, ON
05.2022 - 09.2024
- Working at the Union Station under City of Toronto, North America's busiest station.
- Monitored security personnel activities to ensure compliance with established policies and procedures
- Experience of using AEDs' and first aid
- Respond to emergency calls and complaints, arrest criminal suspects, overdoses
- Maintained records of daily activities related to incidents, patrols, alarms
- Responded promptly to emergency situations and coordinated with law enforcement agencies as needed.
Access Control / Community Safety Ambassador
The West Egg Security Services
Toronto, ON
06.2020 - 05.2022
- Working at TTC (Toronto Transit Commission)
- Maintained accurate records of daily screenings and results in accordance with HIPAA regulations
- Assisted patients with completing COVID-19 screening forms and questionnaires
- Ensured compliance with local, state, and federal health regulations related to COVID-19 safety protocols
- Monitored patient flow within the facility while enforcing social distancing rules
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
Education
High School Diploma -
George Brown College
Toronto, ON04-2021
Skills
- Vigilant and watchful
- Physical combat trained
- First Aid Certified
- Criminal Law Understanding
- Emergency response
- De-escalation techniques
- Customer service
- Use of force training
- CCTV monitoring
- Multitasking
- Alarm response coordination
- Radio communication
Certification
- CPR (Standard First Aid)
- G2 Driving License
- Use of Force
- MORB
- Mental health awareness
Volunteer Experience
- Volunteer at Sant Nirankari Charitable foundation.
- Plant trees and every year collab with TD and canadian food banks.
- Volunteer at blood donation camps initiated by Sant Nirankari Bhawan toronto and canadian blood services.
Timeline
Security Control Center Operator
City of Toronto
09.2024 - Current
Security Control Room Operator
The West Egg Security Services
09.2023 - 09.2024
Security Specialist
The West Egg Security Services
05.2022 - 09.2024
Access Control / Community Safety Ambassador
The West Egg Security Services
06.2020 - 05.2022
- CPR (Standard First Aid)
- G2 Driving License
- Use of Force
- MORB
- Mental health awareness
High School Diploma -
George Brown College
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