Ishor Adhikari
Brampton,ON
Summary
Highly motivated and results-oriented professional with a diverse leadership, customer service, and accounting background. Proven track record of exceeding expectations and delivering exceptional results. Skilled in customer/client engagement, customer relationship management, team management, and financial analysis. Excel in fast-paced environments while ensuring high-quality service and operational efficiency. Adept at implementing process improvements and driving revenue growth. Possess a master's degree in professional accounting and a solid understanding of financial principles, and committed to delivering excellence and contributing to organizational success.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Krispy Kreme Canada Inc.
05.2023 - Current
- Responded to all customer concerns or issues promptly and professionally, which led to a 60% increment in positive customer feedback
- Maintained department continuity by working closely with fellow supervisors to manage seamless transitions
- Trained and mentored team members in company policies and led by example to promote the company mission and values
- Executed cash management duties with POS and shift reports
- Managed inventory levels using company systems and guidelines to reduce loss.
Assistant Store Manager
Krispy Kreme Australia Pty. Ltd.
01.2022 - 02.2023
- Delivered outstanding customer service by addressing customer needs, resolving complaints, and coordinating solutions between sales and operations teams, maintaining a customer satisfaction rate of 94%
- Built and nurtured high-performing retail teams through effective recruitment, training and development, and motivation, resulting in a 20% increase in team productivity
- Actively participated in meetings with regional managers, fostering effective communication and alignment with organizational goals, and ensured regular updates on performance and objectives through monthly meetings and communication boards
- Demonstrated strong financial management skills by handling cash, making accurate bank deposits, and effectively managing daily performance indicators, leading to a 5% reduction in cash variances.
Supervisor/ Team Leader- Fresh Produce
Coles Supermarket Pty. Ltd.
11.2019 - 01.2023
- Demonstrated strong leadership as a Supervisor/Team Leader, effectively monitoring team operations and workflow during peak periods, resulting in a 20% increase in overall team productivity
- Provided valuable feedback and coaching to team members, resulting in a 15% improvement in individual performance and a 10% increase in customer satisfaction ratings
- Delivered exceptional customer service by assisting customers in a friendly manner, locating desired products, and suggesting suitable alternatives, resulting in a 97% customer satisfaction rating.
Assistant Accountant
DKM Blue Pty. Ltd
04.2021 - 10.2021
- Demonstrated strong financial acumen as an Assistant Accountant, recording and monitoring transactions accurately, resulting in a 99% accuracy rate and ensuring timely financial reporting using Microsoft Dynamics 365
- Successfully maintained client and business relationships by following up with their purchase order and fulfilling their requirements on time
- Processed pay runs accurately, including leave adjustments, resulting in a 100% payroll accuracy rate and ensuring employee satisfaction
- Conducted various reconciliations, including bank, general ledger, and credit card reconciliations, identifying and rectifying discrepancies promptly, achieving a 95% reconciliation accuracy rate.
Customer Service Representative
Commonwealth Bank
06.2019 - 11.2019
- Established solid personal connections with customers, engaging in meaningful conversations to understand their financial needs and preferences, resulting in a 95% customer satisfaction rating
- Assisted customers in utilizing in-branch technology and digital banking options, mobile banking and providing guidance and support to enhance their banking experience and promote self-service usage, resulting in a 15% increase in digital adoption among customers
- Proactively contacted customers to build rapport, extend personalized invitations for Financial Health Checks, and schedule appointments with specialists, contributing to a 25% increase in customer appointments and driving business growth
- Actively participated in community events and fundraising activities, representing the bank and fostering positive brand awareness within the local community
- Conducted thorough Financial Health Checks to assess customers' financial needs, identify opportunities for additional services, and recommend suitable products
- Utilized customer feedback tools to capture valuable insights, identified service gaps, and promptly addressed service breaks or issues, resulting in a 15% improvement in customer service quality and overall satisfaction.
Education
Graduate Diploma - Financial Planning
Seneca Polytechnic
11.2023
Canadian Security Course -
Canadian Security Institute (CSI)
11.2023
M.D. - Accounting
Charles Sturt University
Sydney, Australia03.2019
Bachelor of Business Studies - Business Studies
Devchuli College, Nawalparasi, Lumbini, Nepal
12.2015
Skills
- Excellent Communication
- Customer Service/ Customer engagement
- Leadership and Team Management
- Mobile banking
- Financial Analysis
- Online Banking
- Training and Development
- Digital literacy
- Passionate to learn
- Problem-Solving
- Financial product knowledge
- Motivated
- Customer-Oriented
Websites
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional
Timeline
Shift Supervisor
Krispy Kreme Canada Inc.
05.2023 - Current
Assistant Store Manager
Krispy Kreme Australia Pty. Ltd.
01.2022 - 02.2023
Assistant Accountant
DKM Blue Pty. Ltd
04.2021 - 10.2021
Supervisor/ Team Leader- Fresh Produce
Coles Supermarket Pty. Ltd.
11.2019 - 01.2023
Customer Service Representative
Commonwealth Bank
06.2019 - 11.2019
Graduate Diploma - Financial Planning
Seneca Polytechnic
Canadian Security Course -
Canadian Security Institute (CSI)
M.D. - Accounting
Charles Sturt University
Bachelor of Business Studies - Business Studies
Devchuli College, Nawalparasi, Lumbini, Nepal
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