Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Gino Elias Kuriakose

Toronto,ON

Summary

Dynamic and results-driven professional with expertise in International Business Management and Marketing Management. Skilled in strategic planning, market analysis, digital marketing, and global trade operations. Adept at developing business growth strategies, managing customer relationships, and optimizing brand positioning. Strong communication, problem-solving, and analytical skills with the ability to adapt to fast-paced, competitive environments. Passionate about driving business success through innovative marketing and international expansion strategies. Seeking opportunities to leverage my skills in a challenging and growth-oriented role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Krispy Kreme Canada
09.2024 - Current
  • Greet customers enthusiastically and create a welcoming atmosphere.
  • Prepare and serve donuts, coffee, and other menu items according to company standards.
  • Monitor inventory levels and restock supplies as needed.
  • Ensure food safety and hygiene regulations are followed at all times.
  • Assist in packaging orders for dine-in, takeout, and delivery.
  • Operate point-of-sale (POS) systems efficiently while handling multiple transactions.
  • Participate in promotional events or product sampling when required.
  • Follow brand guidelines to maintain Krispy Kreme’s reputation for quality.
  • Communicate effectively with the team to manage rush hours smoothly.
  • Report equipment issues or product shortages to supervisors promptly.

Customer Service Representative

Crepe Castle
07.2023 - 03.2024
  • Greet and assist customers with a friendly and positive attitude.
  • Accurately take and process orders while handling cash and digital transactions.
  • Provide menu recommendations and inform customers about promotions.
  • Work efficiently in a fast-paced environment, especially during peak hours.
  • Resolve customer inquiries and complaints with professionalism.
  • Maintain cleanliness and organization in the dining and service areas.
  • Collaborate with team members to ensure smooth daily operations.
  • Demonstrate strong communication and interpersonal skills.
  • Adapt to flexible work schedules, including evenings, weekends, and holidays.
  • Stay proactive and detail-oriented to enhance the customer experience.

Education

PG Diploma in Marketing Management -

Centennial College of Applied Arts And Technology
Scarborough, ON
12-2024

PG Diploma in International Business Management -

Durham College
Oshawa, ON
12-2023

Bachelor of Commerce -

MAHATMA GANDHI UNIVERSITY, KERALA
03-2022

Skills

  • Strategic planning, decision-making, and business development
  • Market analysis, expansion strategies, and competitor research
  • Digital marketing, SEO, and social media management
  • Brand positioning, content marketing, and public relations
  • Strong communication, negotiation, and stakeholder engagement
  • Customer relationship management (CRM) and sales strategies
  • International trade, import/export compliance, and supply chain management
  • Financial analysis, budgeting, and business forecasting
  • E-commerce management, online sales, and marketing automation tools
  • Problem-solving, adaptability, and critical thinking under pressure

Languages

English
Full Professional

Certification

Grow Offline Sales Certification

Google Ads Search Certification

Timeline

Customer Service Representative

Krispy Kreme Canada
09.2024 - Current

Customer Service Representative

Crepe Castle
07.2023 - 03.2024

PG Diploma in Marketing Management -

Centennial College of Applied Arts And Technology

PG Diploma in International Business Management -

Durham College

Bachelor of Commerce -

MAHATMA GANDHI UNIVERSITY, KERALA

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Gino Elias Kuriakose