ISHA SHARMA
Etobicoke,canada
Summary
Results-oriented professional with extensive experience at HDFC Bank, specializing in operational compliance and team leadership. Proven ability to optimize financial transaction systems, resulting in improved workflow efficiency and increased customer satisfaction. Dedicated to delivering exceptional service and driving organizational success through strategic communication and insights.
Overview
12
12
years of professional experience
Work History
Office Administrator
Egg Solutions
05.2024 - Current
- Accurately enter, update, and maintain large volumes of data in internal systems and databases.
- Review data sets to identify and correct errors, inconsistencies, and missing information.
- Organize digital records and documentation to ensure easy access and regulatory compliance.
- Safeguard confidential information and adhere to data privacy protocols.
- Perform regular data backups and follow established data security standards.
- Generate detailed reports and data summaries for team leads and management.
- Collaborate with cross-functional teams to ensure data accuracy and resolve discrepancies.
- Consistently meet or exceed productivity and accuracy benchmarks.
Crew Member
mc donalds
Sydney, Nova Scotia
04.2023 - 03.2024
- Executed cashier functions by processing orders and collecting payments efficiently.
- Checked expiration dates on products to ensure safety prior to customer service.
- Adhered to health regulations for proper food handling procedures.
- Delivered exceptional customer service to create a welcoming environment.
- Processed takeout orders quickly for timely meal delivery.
- Maintained organized work area to enhance operational efficiency.
Sales Associate
SoftMoc
10.2022 - 04.2023
- Supported daily store operations and contributed to achieving sales goals in a high-volume retail environment.
- Trained and mentored new team members on customer service protocols, POS systems, and merchandise organization.
- Delivered personalized service by identifying customer needs and recommending tailored footwear solutions, resulting in increased customer satisfaction and repeat business.
Customer Service Representative
Tech Mahindra
01.2022 - 07.2022
- Built strong relationships and trust with customer accounts through clear, open, and interactive communication.
- Resolved associate, tool, and service delivery issues by analyzing statistical reports and escalating as needed.
- Handled customer complaints, provided timely and effective solutions, and followed up to ensure full resolution.
- Maintained detailed case records by accurately tracking service issues in CRM software.
- Delivered consistent support to both internal and external clients, enhancing overall customer experience.
Deputy Manager
HDFC Bank
07.2015 - 01.2022
- Oversaw key branch operations including merchandising, customer onboarding, and account openings.
- Supervised the personal banker desk and coordinated with sales staff to ensure smooth day-to-day operations.
- Authorized high-value banking transactions including deposits, withdrawals, and fund transfers with full compliance.
- Ensured operational and audit compliance with internal and regulatory standards.
- Analyzed and reported performance metrics, using data-driven insights to recommend and implement operational improvements.
- Streamlined internal communication channels to eliminate functional bottlenecks and improve workflow efficiency.
- Provided direct supervision and motivation to a 30-member team, enhancing productivity and morale.
- Strengthened leadership capabilities by collaborating closely with senior management and cross-functional teams.
- Delivered high-level customer support, resolving inquiries related to savings, current, and investment accounts.
Internal Auditor
Baljit & Associates
06.2013 - 06.2015
- Conducted internal audits of financial and operational departments, identifying risks and evaluating compliance with internal controls and regulatory standards.
- Developed tailored audit programs for financial, operational, and compliance audits, executing testing to assess effectiveness and efficiency.
- Reported audit findings related to compliance with International Financial Reporting Standards (IFRS) and corporate policies.
- Recommended process improvements and control enhancements to increase operational efficiency and reduce risk exposure.
- Evaluated corporate policies to ensure adherence to best practices and regulatory expectations.
- Collaborated with external auditors and participated in process reviews to support audit readiness and transparency.
- Advised departments on remediation strategies and supported implementation of corrective actions based on audit results.
Education
Bachelor of Commerce (B.Com) - Commerce
Panjab University
Chandigarh, India04.2013
Post-Baccalaureate Diploma - Business Analytics
Cape Breton University
Nova Scotia, CanadaSkills
- Verbal and written communication
- Documentation and recordkeeping
- Deadline management
- Sales proficiency
- Merchandising techniques
- Problem-solving and conflict resolution
- Financial transaction systems
- Cash register operation
- Customer service and product guidance
Certifications And Technical Skills
- Microsoft 365 Certified – Proficient in tools such as Excel, Outlook, Word, and Teams
- Flex Software – Experienced in business process and operations management
- Tableau – Skilled in data visualization and dashboard creation
Timeline
Office Administrator
Egg Solutions
05.2024 - Current
Crew Member
mc donalds
04.2023 - 03.2024
Sales Associate
SoftMoc
10.2022 - 04.2023
Customer Service Representative
Tech Mahindra
01.2022 - 07.2022
Deputy Manager
HDFC Bank
07.2015 - 01.2022
Internal Auditor
Baljit & Associates
06.2013 - 06.2015
Bachelor of Commerce (B.Com) - Commerce
Panjab University
Post-Baccalaureate Diploma - Business Analytics
Cape Breton University