Isahn Mejia Carranza
Norwalk
Summary
Results-driven leader with a focus on using teamwork to achieve a common goal. Proven ability to improve customer experience and workplace environment. Experience in problem-solving in both day-to-day operations, as well as overall business procedures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Supervisor
Chick-fil-A
Norwalk
05.2025 - Current
- Manage daily procedures and ensure quality customer service from entire staff.
- Resolve complaints and conflicts with guests in a professional manner.
- Oversee Customer Experience Metric, improved guest feedback rate and overall satisfaction rating.
Front of House Employee
Chick-fil-A
Norwalk
05.2022 - 05.2025
- Handled cash and card payments at the register efficiently and accurately.
- Welcomed guests with a smile and attended them while dining to ensure a positive experience
- Collaborated with other team members in the drive-thru to quickly and correctly help guests during peak hours.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA05-2022
Bachelor of Arts - Mathematics
California State University, Fullerton
Fullerton, CASkills
- Customer service
- Cash management
- Team collaboration
- Leadership
- Communication
- Problem solving
Certification
- Food Handlers License
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Front of House Supervisor
Chick-fil-A
05.2025 - Current
Front of House Employee
Chick-fil-A
05.2022 - 05.2025
High School Diploma -
Santa Fe High School
Bachelor of Arts - Mathematics
California State University, Fullerton