David Joseph

Handled customer complaints, ensuring swift resolution, and client retention.

Ensured regulatory compliance in all front-of-house operations.

oversaw front of house operations of Boston pizza restaurant, serving 70+ guests daily.

provided 3 POS system training, leading 10 waitstaff to manage cash and credit card payments with zero error.

• Developed new training programme to boost staff development.
• Conducted regular inventory checks for adequate stock maintenance.
• Maintained cleanliness, resulting in a comfortable dining environment for patrons.
• Upheld high standards of hygiene within the establishment, promoting health and safety regulations compliance.
• Implemented training programmes to enhance team performance.
• Streamlined reservation process, enhancing customer convenience.
• Coordinated staff schedules to ensure optimal coverage during peak times.

• Delegated tasks effectively amongst staff, enhancing operational efficiency.
• Developed positive working relationships with suppliers, ensuring regular fresh produce delivery.
• Recommended menu changes to cater to diverse client needs.
• Ensured consistent delivery of high-quality meals by overseeing food preparation processes.
• Handled customer complaints with professionalism, resulting in improved relationships.
• Established efficient work schedules to maximise productivity.
• Coordinated daily front-of-house operations; provided excellent dining experiences.
• Managed stock control for reduced wastage.

• Assisted customers in choosing right vehicles, ensuring satisfaction and repeat business.
• Ensured cleanliness of showroom and display cars maintaining an inviting atmosphere at the dealership.
• Organised test drives for potential customers, making them comfortable with their choices.
• Increased brand visibility by organising promotional events at the dealership.
• Maintained meticulous records for efficient customer follow-ups.
• Guided customers through warranty details and servicing schedules post-purchase, promoting transparency.
• Profiled prospective customers to determine ideal selling strategy resulting in closed sale.
• Participated in regular training sessions staying updated on product knowledge.
• Tailored customer advice to taste and budget for improved sales outcomes.
• Facilitated paperwork related to car purchase ensuring seamless transaction experience for clients.
• Showcased and sold latest models, using updated knowledge to address customer queries.
• Provided detailed information about car features, including safety measures and fuel efficiency for informed decision making.
• Improved customer relations with excellent communication and negotiation skills.
• Collaborated with accounting teams to secure in-house customer car financing.