Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Isabelle Rulibikiye

Montreal,QC

Summary

Motivated graduate from Laval University with a strong knowledge of mathematical modelling and statistical analysis. Adept at utilizing advanced analytical tools and software to solve complex problems and make data-driven decisions. Committed to maintaining professional relationships to increase productivity and to achieve great results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Associate MBNA Credit Cards

TD Bank
Ottawa, ON
05.2022 - 08.2022
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Kept detailed records of customer interactions to track and resolve issues quickly.

Customer Service Cashier

Canadian Tire
Gatineau, QC
06.2018 - 02.2020
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Collaborated with team members to ensure smooth operations during peak hours.

Coach

Aylmer Soccer Club
Gatineau, QC
05.2017 - 08.2017
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Analyzed and evaluated team performance metrics to identify areas of improvement.
  • Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.

Education

Bachelor of Science - Actuarial Science

Université De Laval
Québec
06.2024

Associate of Science - Natural Sciences

Cegep De L'Outaouais
Gatineau, QC
06.2020

Skills

  • Analytical Thinking
  • MS Excel
  • Data Modeling
  • Machine Learning
  • Big Data Analytics

Languages

French
English

Certification

Exam P (In Progress)

Timeline

Customer Service Associate MBNA Credit Cards

TD Bank
05.2022 - 08.2022

Customer Service Cashier

Canadian Tire
06.2018 - 02.2020

Coach

Aylmer Soccer Club
05.2017 - 08.2017

Bachelor of Science - Actuarial Science

Université De Laval

Associate of Science - Natural Sciences

Cegep De L'Outaouais
Isabelle Rulibikiye