Isabelle Rulibikiye
Montreal,QC
Summary
Motivated graduate from Laval University with a strong knowledge of mathematical modelling and statistical analysis. Adept at utilizing advanced analytical tools and software to solve complex problems and make data-driven decisions. Committed to maintaining professional relationships to increase productivity and to achieve great results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate MBNA Credit Cards
TD Bank
Ottawa, ON
05.2022 - 08.2022
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Customer Service Cashier
Canadian Tire
Gatineau, QC
06.2018 - 02.2020
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
Coach
Aylmer Soccer Club
Gatineau, QC
05.2017 - 08.2017
- Enhanced team performance by developing and implementing effective coaching strategies.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
Education
Bachelor of Science - Actuarial Science
Université De Laval
Québec06.2024
Associate of Science - Natural Sciences
Cegep De L'Outaouais
Gatineau, QC06.2020
Skills
- Analytical Thinking
- MS Excel
- Data Modeling
- Machine Learning
- Big Data Analytics
Languages
French
English
Certification
Exam P (In Progress)
Timeline
Customer Service Associate MBNA Credit Cards
TD Bank
05.2022 - 08.2022
Customer Service Cashier
Canadian Tire
06.2018 - 02.2020
Coach
Aylmer Soccer Club
05.2017 - 08.2017
Bachelor of Science - Actuarial Science
Université De Laval
Associate of Science - Natural Sciences
Cegep De L'Outaouais