April McPherson
Ottawa,ON
Summary
Recent graduate from Carleton University with a Bachelor's degree in Economics. Open to changes and embrace challenging tasks as new opportunities. Educational background in economics has provided a strong foundation in financial analysis, risk assessment, and data interpretation. Excellent communication skills and a focus on precision, eager to contribute to a dynamic team by applying academic knowledge and analytical expertise to support risk management and decision-making from a customer-centric viewpoint.
Overview
9
9
years of professional experience
Work History
Customer Service Representative for MBNA Mastercards
Toronto Dominion Bank
Ottawa, ON
11.2023 - Current
- Assisting clients with their banking needs in a timely manner while being compliant
- Deepening relationships and increasing business for the bank
- Informing customers about new products, services, and promotions that might suit their needs
- Perform tasks such as move money, credit increase applications, paying bills, updating kycs etc
- Document interactions for quality control
- My incredible phone disposition and excellent interpersonal skills have awarded me the top agent on my team for a few months
- Awarded Wall of Fame platform for exceptional customer service
- Mentored new team members by sharing how to have advice conversations to better KPIs.
Acting Assistant Manager/Key Holder
Steve Madden
Ottawa, ON
08.2021 - 06.2023
- Provided support and mentorship to staff to ensure that the store is represented at high standard
- Effectively addressed concerns of customers
- Ensured that the day-to-day operations of the store are aligned with its mandated operations
- Provided sales consultancy services so that customer requirements are met
- Functioned as a Cashier
- Ensured that numbers on POS system aligns with receipts and did daily deposits at the bank.
- Maintained professional, organized, and safe environment for employees and patrons.
Sales Associate
Garage Clothing Store
Ottawa, ON
12.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Forever 21
05.2018 - 11.2019
- Welcomed customers to the store and informed them about promotions
- Kept assignment areas orderly
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services
Event Planner/Chaperone
Jamaica High Commission
Ottawa
01.2016 - 01.2017
- Helped planned and supervised events hosted by CARICOM on behalf of the Jamaica High Commission
- Worked the front desk at these events by keeping track of guests arrivals, answered the telephone and assisted with any inconveniences
Education
Bachelor of Economics (Honours) - International Political Economy
Carleton University
06.2023
High School Diploma - Business Administration
Merivale High School
01.2018
Skills
- Experience in coaching/supervising others
- Conscientious
- Customer Service
- Customer-Oriented
- Analytical
- Detail-Oriented
- Experience in managing a team
- Multitasker
- Organized
- Outgoing
- Resourceful
- Team Player
- 3 years in using Microsoft and Excel (to generate graphs for analytical purposes etc)
- Experience in using Python, Tsys, Stata, and Agent Desktop
Language
English
Native or Bilingual
Accomplishments
- Honours - Carleton University (2023)
Community Service
- Provided voluntary mentorship and homework assistance to children in nearby community
- Provided childcare (baby-sitting) to neighbouring children
- Participated in charity programmes, such as, 'Let’s Defeat Cold Feet', We to Me Club and organised yearly job fairs hosted by Merivale High School
- Volunteered at charity events for breast cancer awareness hosted by Tamarack by providing refreshments for marathon runners
Telephone - Cell
613-853-4494
Timeline
Customer Service Representative for MBNA Mastercards
Toronto Dominion Bank
11.2023 - Current
Acting Assistant Manager/Key Holder
Steve Madden
08.2021 - 06.2023
Sales Associate
Garage Clothing Store
12.2019 - 01.2020
Sales Associate
Forever 21
05.2018 - 11.2019
Event Planner/Chaperone
Jamaica High Commission
01.2016 - 01.2017
Bachelor of Economics (Honours) - International Political Economy
Carleton University
High School Diploma - Business Administration
Merivale High School