Summary
Overview
Work History
Education
Skills
Language
Volunteer
Leadership Experience
Timeline
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Isabela Pinho Alves Cabral

Ottawa,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Server and Cook

No Forks Given
04.2023 - 12.2023
  • Key holder – opening and closing shifts.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Prepared meals efficiently under time constraints for timely service during peak hours.

Volunteer Server

Canadian Film Institute, IFFO
09.2021 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Barista

I Deal Coffee
06.2022 - 02.2023
  • Key holder - opening and closing shifts
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.

Communications & Social Media Intern (CO-OP)

United Nations’ World Food Programme
08.2022 - 12.2022
  • Managed all Canadian Social Media and Traditional Media output for the World Food Programme
  • Created and maintained a visibility tracking system, inputting data from Brandwatch & aid from Global Affairs Canada
  • Raised Social Media Impressions by increasing bilingual content and creating video series.

Education

BSc in International Development & Globalization, Minor in Spanish (French Immersion Stream), CO-OP -

University of Ottawa
Ottawa, ON
06.2024

Minor in Global Challenges: Inequalities -

Universidade Federal Fluminense
Rio de Janeiro, Brazil
07.2022

Skills

  • Smart Serve Certification
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Microsoft Office, Airtable, Shopify, Wordpress, Adobe Creative Suite, Brandwatch, Marketing, Google Analytics

Language

Fluent in English, French, Portuguese, and Spanish. Learning Italian.

Volunteer

CHUO.FM (uOttawa Radio), Amnesty International, Ottawa Community Garden (Social Media Coordinator)

Leadership Experience

  • Observatoire de l’Amérique Latine, Co-Founder and Social Media Rep, 02/01/23, Present, Coordinated weekly debates on socio-economic and political developments in South America., Mediated debate in French and Portuguese
  • UN Habitat’s ICCCASU (International Conference on Canadian, Chinese, and African Sustainable Urbanization), Conference Assistant, 05/01/22, 08/01/22, Supported the Report Writing team, Translation team, and Social Media team, Copy-edited and translated texts to be presented during the conference.
  • BRASA – Brazilian Student Association, Academic Mentor, 09/01/19, 06/01/21, Guided low-income Brazilian students in applying for international universities, seek scholarships and funding, as well as training their soft skills and English capabilities.

Timeline

Server and Cook

No Forks Given
04.2023 - 12.2023

Communications & Social Media Intern (CO-OP)

United Nations’ World Food Programme
08.2022 - 12.2022

Barista

I Deal Coffee
06.2022 - 02.2023

Volunteer Server

Canadian Film Institute, IFFO
09.2021 - 09.2023

BSc in International Development & Globalization, Minor in Spanish (French Immersion Stream), CO-OP -

University of Ottawa

Minor in Global Challenges: Inequalities -

Universidade Federal Fluminense

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Isabela Pinho Alves Cabral