Isabel Bennett
Newburgh
Summary
Motivated CSC employee seeking to broaden skill set and apply current knowledge to effectively succeed in a new role. Organized and dependable with experience managing multiple priorities in fast-paced environments. Highly efficient problem-solving, critical thinking, and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
UNIT ASSISTANT
Warkworth Institution
12.2023 - Current
- Complete various tasks such as information sharing with offenders, application entry and processing, caseload assignment, and BF entry and removal
- Collaborate with institutional parole officers to complete required release documents for offenders
- Coordinate and facilitate phone calls with lawyers and community residential facilities
- Receive and distribute incoming and outgoing mail
- Enter data accurately into spreadsheets and databases for record-keeping purposes
- Monitor incoming and outgoing offenders and contact victim services accordingly
SERVER & BARTENDER
Capers Tap House
05.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
EDUCATOR
Lululemon Athletica
10.2021 - 05.2022
- Approached and solved problems with initiative and sound judgment
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Responded to customer requests for products, services, and company information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Restocked shelves and organized displays in alignment with merchandising standards
- Assisted with visual merchandising efforts, creating cohesive and visually appealing displays that showcased current trends and inventory highlights
HEALTH CARE AIDE
Quinte Health Care
05.2021 - 09.2021
- Ensured proper documentation of all patient assessments, treatments, and medications administered
- Assisted with daily living activities, promoting patient independence and overall wellbeing
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Provided emotional support for patients and families during times of stress and uncertainty
- Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results
- Collaborated with multidisciplinary team members to develop individualized care plans for patients
CLINICAL STUDENT
Garry J. Armstrong LTC
02.2021 - 04.2021
- Prepared written summaries of patient progress to be reviewed by medical staff
- Assisted in the implementation of care plans for individual patients under the direction of a registered nurse of physician
- Enhanced patient care by conducting comprehensive clinical assessments and developing individualized treatment plans
- Provided compassionate care to diverse populations, addressing unique cultural and emotional needs of each patient
- Assisted residents with activities of daily living to support their fundamental health care needs and optimize their personal residency experience
- Provided direct patient care in a clinical setting, including wound dressing, administering medications, and performing physical assessments
- Developed strong rapport with patients and families, fostering trust-filled relationships that facilitated open communication about medical concerns
- Shadowed various levels of healthcare professionals to gain practical knowledge and experiences
PANDEMIC SUPPORT WORKER
Campbellford Memorial Hospital
06.2020 - 09.2020
- Screened patients, staff, and visitors for COVID-19 at the hospital emergency entrance on a rotation for all shifts
- Demonstrated ability to adapt to continually changing priorities by implementing evidence-based practices and standards to improve patient safety
- Defused conflicts using de-escalation and crisis management techniques
- Leveraged interpersonal skills and ability to interact well with all levels of staff, patients, and community
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment
- Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention
SUMMER STUDENT
Beehive Daycare
06.2019 - 09.2019
- Exercised decision making and problem-solving skills while providing direct care to children with diverse emotional demands
- Implemented appropriate strategies to manage challenging behaviour
- Provided a safe and stimulating learning environment for young children
- Gained physical stamina and perseverance by coordinating routine activities for children, ages 4 and under
- Supported children with special needs, creating customized learning strategies to accommodate various abilities
- Boosted children's social skills development through group projects and collaborative games
Education
BACHELOR OF ARTS IN INTERDISCIPLINARY STUDIES -
University of Ottawa
04.2023
HIGHSCHOOL DIPLOMA -
Campbellford District High School
06.2019
Skills
- Organizational skills
- Critical thinking
- Time management
- Writing and editing
- Problem solving
- Active listening
- Effective communication
- De-escalation techniques
Certification
- Gentle Persuasive Approaches (GPA) in Dementia Care
- Certified Customer Service Training
- Certified Infection Control Training
- Standard WHIMIS Training
- Smart Serve Ontario Certification
- French (B1) Certificate
- Cognitive Disorders & Personality Disorders Training
- Cultural & Competency Training
- Manipulative Behaviours Training
Timeline
UNIT ASSISTANT
Warkworth Institution
12.2023 - Current
SERVER & BARTENDER
Capers Tap House
05.2022 - 12.2023
EDUCATOR
Lululemon Athletica
10.2021 - 05.2022
HEALTH CARE AIDE
Quinte Health Care
05.2021 - 09.2021
CLINICAL STUDENT
Garry J. Armstrong LTC
02.2021 - 04.2021
PANDEMIC SUPPORT WORKER
Campbellford Memorial Hospital
06.2020 - 09.2020
SUMMER STUDENT
Beehive Daycare
06.2019 - 09.2019
HIGHSCHOOL DIPLOMA -
Campbellford District High School
BACHELOR OF ARTS IN INTERDISCIPLINARY STUDIES -
University of Ottawa
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