Cynthia Mesa
Antioch
Summary
Dynamic Unit Assistant at Alta Bates Summit Medical Center, adept at enhancing patient care through effective communication and teamwork. Demonstrated strong organizational skills and attention to detail while managing medical records and streamlining admissions. Proven ability to problem-solve and adapt in high-pressure situations, contributing to improved operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Unit Assistant
Alta Bates Summit Medical Center Berkeley Campus
Berkeley, CA
05.2007 - Current
- Coordinated patient admissions and discharges, ensuring smooth operational flow.
- Managed medical records and documentation with attention to accuracy and compliance.
- Assisted clinical staff in daily operations, enhancing patient care efficiency.
- Streamlined communication between departments to improve service delivery.
- Improved communication between staff members by providing accurate updates on patient statuses and needs.
- Supported nursing staff during emergencies by quickly responding to calls for assistance and performing required tasks.
- Acted as a liaison between patients, families, and healthcare providers, enhancing overall communication and collaboration.
- Developed exemplary skills in negotiation, task prioritization and decision-making from working with various levels of personnel.
- Contributed to the development and implementation of quality improvement initiatives, leading to a more effective and efficient unit operation.
- Streamlined administrative tasks for improved efficiency in the unit, ensuring timely completion of duties.
- Contributed to a smooth admissions process by effectively registering incoming patients and gathering pertinent information.
- Facilitated efficient discharges by preparing necessary documentation, resulting in streamlined processes for both staff and patients.
- Ensured proper handling of confidential information through diligent adherence to HIPAA regulations while managing medical records.
- Managed inventory of essential supplies for the unit, minimizing stock shortages or delays in service delivery.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
High School Diploma -
San Leandro High School
San LeandroSkills
- Patient care expertise
- Policy enforcement
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and flexible
- Organizational skills
Certification
Certification for Patient Care Representative
Timeline
Unit Assistant
Alta Bates Summit Medical Center Berkeley Campus
05.2007 - Current
High School Diploma -
San Leandro High School