Tracie Montoya
Fresno,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Unit Assistant
Kaiser Permanente
10.2021 - Current
- Maintained accurate patient records, enabling informed decision-making by healthcare professionals.
- Coordinated patient transportation, promoting timely access to necessary medical services and treatments.
- Acted as a liaison between patients, families, and healthcare providers, enhancing overall communication and collaboration.
- Optimized workflow within the unit through effective delegation of tasks among auxiliary personnel when necessary.
- Ensured proper handling of confidential information through diligent adherence to HIPAA regulations while managing medical records.
- Collaborated with other departments across the hospital facility for seamless coordination of services needed for optimal patient care outcomes.
- Contributed to a smooth admissions process by effectively registering incoming patients and gathering pertinent information.
- Facilitated efficient discharges by preparing necessary documentation, resulting in streamlined processes for both staff and patients.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared and processed patient referrals and transfer requests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Unit Clerk
Community Medical Centers -Fresno
03.2012 - 10.2021
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Arranged discharges and patient transportations.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Acted as a resource for the department, making sure staff has the knowledge required to perform their jobs proficiently.
Food Server/Bartender Supervisor
Cattlemens Restaurants Inc.
Fresno, California
03.2008 - 06.2013
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised the bar staff making sure customers were taken care of in a timely manner and satisfied with their service.
Education
Fresno Adult School
Fresno, CASkills
- Medical terminology
- Data entry proficiency
- Calendar management
- Microsoft office expertise
- Operations management
- Staff training
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Task prioritization
- Staff leadership
Timeline
Unit Assistant
Kaiser Permanente
10.2021 - Current
Unit Clerk
Community Medical Centers -Fresno
03.2012 - 10.2021
Food Server/Bartender Supervisor
Cattlemens Restaurants Inc.
03.2008 - 06.2013
Fresno Adult School
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