Isabel Bennett
Summary
Motivated CSC employee seeking to broaden skill set and take on additional responsibilities in the field of case management. Committed to continuous learning and professional growth. Eager to apply current knowledge to effectively succeed in the a new role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
UNIT ASSISTANT
Warkworth Institution
12.2023 - Current
- Complete various tasks such as information sharing with offenders, application entry and processing, caseload assignment, and BF entry and removal
- Collaborate with institutional parole officers to complete required release documents for offenders
- Coordinate and facilitate phone calls with lawyers and community residential facilities
- Receive and distribute incoming and outgoing mail
- Enter data accurately into spreadsheets and databases for record-keeping purposes
- Monitor incoming and outgoing offenders and contact victim services accordingly
SERVER & BARTENDER
Capers Tap House
05.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
EDUCATOR
Lululemon Athletica
10.2021 - 05.2022
- Approached and solved problems with initiative and sound judgment
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Responded to customer requests for products, services, and company information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Restocked shelves and organized displays in alignment with merchandising standards
- Assisted with visual merchandising efforts, creating cohesive and visually appealing displays that showcased current trends and inventory highlights
HEALTH CARE AIDE
Quinte Health Care
05.2021 - 09.2021
- Ensured proper documentation of all patient assessments, treatments, and medications administered
- Assisted with daily living activities, promoting patient independence and overall wellbeing
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Provided emotional support for patients and families during times of stress and uncertainty
- Adapted quickly to changing patient conditions, adjusting care strategies accordingly for optimal results
- Collaborated with multidisciplinary team members to develop individualized care plans for patients
CLINICAL STUDENT
Garry J. Armstrong LTC
02.2021 - 04.2021
- Prepared written summaries of patient progress to be reviewed by medical staff
- Assisted in the implementation of care plans for individual patients under the direction of a registered nurse of physician
- Enhanced patient care by conducting comprehensive clinical assessments and developing individualized treatment plans
- Provided compassionate care to diverse populations, addressing unique cultural and emotional needs of each patient
- Assisted residents with activities of daily living to support their fundamental health care needs and optimize their personal residency experience
- Provided direct patient care in a clinical setting, including wound dressing, administering medications, and performing physical assessments
- Developed strong rapport with patients and families, fostering trust-filled relationships that facilitated open communication about medical concerns
- Shadowed various levels of healthcare professionals to gain practical knowledge and experiences
PANDEMIC SUPPORT WORKER
Campbellford Memorial Hospital
06.2020 - 09.2020
- Screened patients, staff, and visitors for COVID-19 at the hospital emergency entrance on a rotation for all shifts
- Demonstrated ability to adapt to continually changing priorities by implementing evidence-based practices and standards to improve patient safety
- Defused conflicts using de-escalation and crisis management techniques
- Leveraged interpersonal skills and ability to interact well with all levels of staff, patients, and community.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
- Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
SUMMER STUDENT
Beehive Daycare
06.2019 - 09.2019
- Exercised decision making and problem-solving skills while providing direct care to children with diverse emotional demands
- Implemented appropriate strategies to manage challenging behaviour
- Provided a safe and stimulating learning environment for young children
- Gained physical stamina and perseverance by coordinating routine activities for children, ages 4 and under.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Boosted children''s social skills development through group projects and collaborative games.
Education
BACHELOR OF ARTS IN INTERDISCIPLINARY STUDIES -
University of Ottawa
Ottawa01.2023
HIGHSCHOOL DIPLOMA -
Campbellford District High School
Campbellford01.2019
Skills
- Organizational skills
- Critical thinking
- Time management
- Writing and editing
- Problem solving
- Active listening
- Effective communication
- De-Escalation Techniques
Certification
- Gentle Persuasive Approaches (GPA) in Dementia Care
- Certified Customer Service Training
- Certified Infection Control Training
- Standard WHIMIS Training
- Smart Serve Ontario Certification
- French (B1) Certificate
- Cognitive Disorders & Personality Disorders Training
- Cultural & Competency Training
- Manipulative Behaviours Training
References
Available upon request
Timeline
UNIT ASSISTANT
Warkworth Institution
12.2023 - Current
SERVER & BARTENDER
Capers Tap House
05.2022 - 12.2023
EDUCATOR
Lululemon Athletica
10.2021 - 05.2022
HEALTH CARE AIDE
Quinte Health Care
05.2021 - 09.2021
CLINICAL STUDENT
Garry J. Armstrong LTC
02.2021 - 04.2021
PANDEMIC SUPPORT WORKER
Campbellford Memorial Hospital
06.2020 - 09.2020
SUMMER STUDENT
Beehive Daycare
06.2019 - 09.2019
BACHELOR OF ARTS IN INTERDISCIPLINARY STUDIES -
University of Ottawa
HIGHSCHOOL DIPLOMA -
Campbellford District High School
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