Isabel Amaya
San Dimas
Summary
Results-driven retail leader with progressive management experience in high-volume, customer-focused environments. Passionate about building high-performing teams through coaching, accountability, and inclusive leadership while fostering a positive workplace culture where employees can grow and succeed. Committed to delivering operational excellence, driving business results, and creating exceptional guest experiences by leading with integrity, collaboration, and a people-first mindset.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Starbucks
La Verne
2026.01 - Current
- Directed daily store operations, ensuring efficient execution, operational excellence, and an exceptional customer experience in a high-volume retail environment.
- Led, coached, and developed a team of baristas and shift supervisors through performance feedback, training, and ongoing development to improve engagement and productivity.
- Managed scheduling, labor allocation, and staffing to optimize productivity while maintaining excellent service standards.
- Oversaw inventory management, ordering, and merchandising, minimizing waste and ensuring product availability through accurate forecasting and inventory controls.
- Analyzed sales and operational metrics to identify opportunities, implement action plans, and drive business performance.
- Resolved complex customer concerns professionally, strengthening customer loyalty and maintaining Starbucks' service standards.
- Ensured compliance with food safety, cash handling, operational, and company policies while maintaining a safe, organized work environment.
- Partnered with the Store Manager to recruit, onboard, and develop new team members, contributing to a high-performing and inclusive workplace.
- Recognized for consistently delivering strong operational results through effective leadership, accountability, and execution.
Shift Supervisor
Starbucks
Azusa
2022.10 - 2026.01
- Coordinated daily shift activities to maintain efficient workflow and ensure timely service during peak business hours.
- Prepared handcrafted beverages and maintained product quality while adhering to Starbucks recipes, food safety, and cleanliness standards.
- Supported new partner onboarding by providing hands-on training and reinforcing operational procedures and customer service expectations.
- Balanced registers, completed opening and closing tasks, and maintained an organized, well-stocked store to support seamless day-to-day operations.
Barista
Starbucks
Glendora
2021.07 - 2022.10
- Maintained clean and organized workspace to enhance productivity and ensure safety.
- Created welcoming atmosphere by greeting customers warmly and addressing needs promptly.
- Contributed to a positive team environment through effective communication and collaboration with fellow baristas.
- Trained baristas on mission and values while exemplifying best practices during shifts.
Education
Bachelor of Arts - Business Communication
Arizona State University
Tempe, AZ2026-06
Skills
- Project management
- Team building
- Customer service
- Inventory management
- Performance analysis
- Employee training
Timeline
Assistant Store Manager
Starbucks
2026.01 - Current
Shift Supervisor
Starbucks
2022.10 - 2026.01
Barista
Starbucks
2021.07 - 2022.10
Bachelor of Arts - Business Communication
Arizona State University