Isaac Anderson
Vancouver,BC
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Covenant House Vancouver
09.2023 - Current
- Provided direct support to youth experiencing homelessness, including offering practical resources (e.g., clothing, food, hygiene supplies) and responding to their immediate needs.
- Assisted in crisis situations by applying nonviolent crisis intervention and first aid skills to ensure the safety of youth and staff.
- Monitored the flow of visitors and youth, ensuring security protocols were followed with sensitivity and confidentiality for youth.
- Collaborated with youth workers and other departments to manage high-traffic front desk operations.
- Built rapport with youth aged 16-24, maintaining professional boundaries while fostering a welcoming environment.
- Managed incoming calls, directed them to appropriate departments, and distributed mail and packages.
Crew Member
Wendy's
05.2022 - 08.2022
- Provided excellent customer service by processing payments, managing orders, and preparing a variety of foods.
- Maintained a clean, safe workspace by following food safety regulations.
Produce Clerk
Stong's Market
02.2020 - 10.2020
- Ensured the timely stocking and organization of produce displays while handling back-room inventory management.
- Assisted customers with product inquiries and concerns, offering knowledgeable service.
Education
Certification - Social Service Worker
Thompson River University
Bachelor of Arts - Psychology
Toronto Metropolitan University
Administrative & Customer Service -
YWCA Accelerate
08.2023
Skills
Youth Support Skills:
Crisis Intervention & De-escalation
Rapport Building & Youth Engagement
Trauma-Informed & Strength-Based Support
Lived Experience in:
○ Crisis and Outpatient Mental Health Services
○ 2SLGBTQ Experiences and Gender Affirmation
○ Chronic Pain and Navigating Healthcare
○ Substance Misuse and Safe Use
Administrative Skills:
Safety & Security Monitoring
Multi-Tasking & Organization
Communication & Coordination
Visitor Management
Customer & Donor Service
Microsoft Office
Fluent in French
Certification
- First Aid CPR & AED Level C, 07/2023
- Naloxone Training, 09/2024
- Non-Violent Crisis Intervention, 01/2024
- Microsoft Office Suite, 07/2023
- Oxygen Therapy, 06/2024
Volunteer Experience
- Directions Youth Services, 2SLGBTQAI+ Programming Volunteer, 09/2023, Present, Supported facilitator with set-up, execution, and clean-up of activities, including games and crafts. Built relationships and established trust with queer youth through shared lived experiences. Provided peer support and mentorship, discussing 2SLGBTQIA+ issues and pop culture topics relevant to the community. Ensured adherence to all program policies and procedures, including confidentiality and safety standards.
- YMCA of Metro Vancouver, Volunteer, 01/2019, Present, Assisted in community events, supported administrative tasks, and organized donor appreciation activities.
- Equestrian Services, Volunteer, 06/2018, 06/2019, Led weekly educational activities for children aged 6-12 on horse care and safety. Assisted in the organization of Metro Vancouver-wide horse shows.
Timeline
Front Desk Associate
Covenant House Vancouver
09.2023 - Current
Crew Member
Wendy's
05.2022 - 08.2022
Produce Clerk
Stong's Market
02.2020 - 10.2020
Certification - Social Service Worker
Thompson River University
Bachelor of Arts - Psychology
Toronto Metropolitan University
Administrative & Customer Service -
YWCA Accelerate
- First Aid CPR & AED Level C, 07/2023
- Naloxone Training, 09/2024
- Non-Violent Crisis Intervention, 01/2024
- Microsoft Office Suite, 07/2023
- Oxygen Therapy, 06/2024
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