Aliyanna Gordon
Loyola Residence Tower, Halifax,NS
Summary
Dedicated and driven professional with a passion for fostering inclusive and supportive environments. Experienced in customer service, leadership, and event coordination, with a strong background in community engagement, youth advocacy, and business development. Skilled in front desk operations, scheduling, and sales within a fitness facility, ensuring smooth daily operations and excellent customer experiences. Recognized for contributions to diversity, equity, and inclusion initiatives, as well as outstanding achievements in leadership and social impact. Strong communication, problem-solving, and teamwork skills, with a commitment to continuous learning and professional growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Associate
SMUFit
09.2024 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Collected room deposits, fees, and payments.
- Maintained cleanliness and organization of front desk area.
- Implemented marketing and promotional initiatives to increase occupancy.
- Trained new staff members in customer service techniques and service operations.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean, neat, and operational facilities to serve company needs around the facility.
- Collected debit and credit payments, processed transactions and updated relevant records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Volunteer Youth Delegate
Students Commission of Canada
02.2023 - Current
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Educated young people about strategies for driving discussions and promoting social changes.
- Represented organization positively and professionally while providing community with much-needed services.
- Followed Several Initiatives under this organization, including youth in professional spaces, over the influence and all my relations. This amounts to over 700 hours in volunteer experience.
Youth in Professional Spaces
Students Commission of Canada
09.2023 - Current
- Number of Hours: 65
- Learnt the makings of a business through communication and financial support throughout the organization
- Also attended a UNICEF conference
Over the Influence
Students Commission of Canada
06.2022 - Current
- Number of Hours: 50
- Basic Nalxone Training
- Opiod Crisis Information Training
Facilitator Roster
Students Commission of Canada
07.2023 - Current
- Number of Hours: 150
Children Support Volunteer
Students Commission of Canada
05.2021 - 06.2024
- Number of Hours: 10
Children's Support Volunteer
Students Commission of Canada
09.2022 - 06.2024
- Number of Hours: 15
Education
1st year
Saint Mary's University
Halifax, Nova Scotia04-2028
Skills
- Administrative support
- Problem-solving skills
- Conflict resolution
- Teamwork
- Time management abilities
- Decision-making
- Administrative Assistance
- Workshop Facilitation
- Youth development
- Educational activity planning
- Youth crisis tactics
- Advocacy and Development
Certification
- September 2024 | WHIMIS Certificate
- September 2023 | Naloxone Training
- August 2023 | International Ambassador Training
- August 2023 | Diversity and Inclusion Certificate
- February 2023 | Be There Certificate
Accomplishments
- November 2024 | Make Your Mark Youth Conference
- November 2024 | UNICEF Day of the Child Conference & Senators Brunch
- October 2024 | Top 100 Black Women in Canada - Promising Youth Category
- May 2024 | Lieutenant Governor's Respectful Citizenship Award Recipient
- March 2024 | Sobeys National Innovator Scholarship Award
- March 2024 | Export Development Canada Black Excellence in Leadership Award
- February 2024 | Canada We Want Youth Conference
- November 2023 | Prime Minister Youth Council Nominee
- October 2023 | UNICEF Day of the Child Conference
- March 2023 | Canada We Want Conference
- February 2023 | Make Your Mark Conference
- July 2022 | Lieutenant Governors Respectful Citizenship Award Recipient
Languages
English
Limited French
Interests
- Avid Reader
- I enjoy helping others and giving back to the community
- Food Tourism
- Enjoy participating in yoga for overall physical and mental well-being
- Music
- Researching, Education and Documentaries
Timeline
Front Desk Associate
SMUFit
09.2024 - Current
Youth in Professional Spaces
Students Commission of Canada
09.2023 - Current
Facilitator Roster
Students Commission of Canada
07.2023 - Current
Volunteer Youth Delegate
Students Commission of Canada
02.2023 - Current
Children's Support Volunteer
Students Commission of Canada
09.2022 - 06.2024
Over the Influence
Students Commission of Canada
06.2022 - Current
Children Support Volunteer
Students Commission of Canada
05.2021 - 06.2024
1st year
Saint Mary's University
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