Isaac Khushaba

In my over one-year tenure here I assisted the business administrator by developing strategies to cut costs by negotiating contracts with vendors for cleaning supplies, equipment maintenance, and new machines. At times I took over the reins where I developed positive relationships with our government clients through effective communication and prompt resolution of any issues or concerns.

• Managed sensitive information discreetly while adhering strictly to confidentiality protocols.
• Ensured compliance with company policies and procedures by maintaining up-to-date knowledge of relevant regulations.
• Oversaw inventory management processes to ensure adequate supplies were always available while minimizing unnecessary expenditures.
• Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.