WILLIAM CASTILLO
St Vancouver,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Area Manager
Bee-Clean Building Maintenance
2022.04 - 2023.02
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Built and maintained relationships with tenants, suppliers and partners to maximize supply chain management.
- Assisted in recruiting, hiring and training of team members.
Area Sales Manager -Quality Control
Powerclean BC
2020.01 - 2021.12
- Worked with customers to understand needs and provide excellent service.Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Independent Sales Consultant
W & C Investment SAS
2019.01 - 2020.01
- Applied business management knowledge to support clients develop, grow and maintain a loyal customer; identify customer needs
- Implemented a plan to decrease employee turnover
- Guided and directed clients to implement marketing strategies to boost sales
- Coordinated meetings and presentations to analyze sales performance
- Advised company to optimize resources and reduce expenses.
Area Manager
Castilmoda SAS
2018.09 - 2019.05
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Transformed underperforming teams into productive, profitable teams.
- Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume 25%.
Retail Area Manager
Cococo chocolatiers
2018.03 - 2018.07
- Hands on management of the two Chocolateries Bernard Callebaut retail locations in Victoria BC
- Team member training, scheduling and appraisal
- Product forecasting; product order coordination and shipping
- Inventory management
- Achieving sales targets
- Product merchandising
- Reporting store sales
- Servicing existing corporate and hotel clients
- Business development and brand ambassador- Looking for new sales opportunities and building the brand in the island
- Development of business goal setting and implementation of an agreed upon plan
Area Sales Manager
Castilmoda SAS
2000.01 - 2012.06
- Designed, assigned and track sales and operational procedures; ensured smooth daily operation in retail stores
- Set monthly sales targets based on past figures and growth predictions
- Recruited, hired and coached employees; supported and empowered them to meet company’s standards
- Planned and organized with sales coordinators: brand/sales promotion by advertising in social media and running events
- Met with store managers and sales teams weekly to coach, motivate and reward them as well as to evaluate sales performance
- Supervised and tracked employee performance assuring they have met organizational expectations
- Analyzed sales figures and apply market strategies to reach favourable results for the organization
- Improved company’s practices in customer experience, staff development, and job culture
- Answered customer’s requests and complains in an efficient manner; conducted follow-ups to measure customer’s satisfaction
- Attended trade shows in North and South America to network with suppliers
Education
Bachelor of Arts - Professional Communication
Royal Roads University
Victoria, BC2017
Academic English - English
University of Victoria
Victoria BC2016
Coursework in Economy And International Trade - Economics
Fundación Universitaria Los Libertadores
Colombia1996
Skills
- Strategic Account Development
- Microsoft Outlook, Word and Excel
- Customer Relations
- Goals and Performance
- Verbal and written communication
- Sales expertise
- Team collaboration and leadership
- Organization and Time Management
Timeline
Area Manager
Bee-Clean Building Maintenance
2022.04 - 2023.02
Area Sales Manager -Quality Control
Powerclean BC
2020.01 - 2021.12
Independent Sales Consultant
W & C Investment SAS
2019.01 - 2020.01
Area Manager
Castilmoda SAS
2018.09 - 2019.05
Retail Area Manager
Cococo chocolatiers
2018.03 - 2018.07
Area Sales Manager
Castilmoda SAS
2000.01 - 2012.06
Bachelor of Arts - Professional Communication
Royal Roads University
Academic English - English
University of Victoria
Coursework in Economy And International Trade - Economics
Fundación Universitaria Los Libertadores
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