Isaac Buyana
Nepean,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Provincial Youth Outreach Worker
Boy and Girl club
01.2019 - Current
- Directed activities to foster social and emotional development for at-risk youth
- Strengthened community outreach by liaising with local applicants to determine enlistment eligibility and counsel candidates on program options
- Coordinated and delivered public presentations to parents, staff and community agencies
Roofing Construction
Godfrey Roofing Inc.
05.2022 - 11.2022
- Completed projects ahead of schedule by optimizing workflows and employing efficient construction methods.
- Developed strong relationships with suppliers, negotiating favorable terms that benefited both parties and streamlined materials acquisition.
- Reduced overall project costs through careful resource management and procurement strategies.
- Collaborated with architects, engineers, and subcontractors to develop comprehensive plans for successful projects.
Call Center Representative
1 Solution Call center
06.2020 - 08.2021
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Maintained strong call control and quickly worked through scripts to address problems
Customer Service Supervisor
Tim Hortons
02.2018 - 10.2020
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Created customer support strategies to increase customer retention.
- Monitored front areas so that questions could be promptly addressed.
- Trained team members on new hotel services and products to support promotional efforts.
Education
No Degree - Heating, Ventilation, And Air Conditioning (HVAC)
La Cité Collégiale
Ottawa, ON06-2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Working at Heights Training
- smart serve certificate
- G2 Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
Timeline
Roofing Construction
Godfrey Roofing Inc.
05.2022 - 11.2022
Call Center Representative
1 Solution Call center
06.2020 - 08.2021
Provincial Youth Outreach Worker
Boy and Girl club
01.2019 - Current
Customer Service Supervisor
Tim Hortons
02.2018 - 10.2020
- Working at Heights Training
- smart serve certificate
- G2 Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
No Degree - Heating, Ventilation, And Air Conditioning (HVAC)
La Cité Collégiale
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