SHANIA STEWART
Summary
Detail-oriented professional with over a year of clerical experience in healthcare settings. Skilled in reception duties, patient chart management, scheduling, and administrative support. Proficient in Microsoft Office, data entry, and maintaining high-quality standards. Strong communication, customer service, and problem-solving skills, with knowledge of medical terminology and emergency assistance codes. Committed to efficient unit operations and exceptional patient care support.
Overview
3
3
years of professional experience
Work History
Overnight Outreach Youth Worker
360 KIDS
01.2024 - Current
- Overseeing the overnight operations of the facility, which includes monitoring health and safety, providing informal counselling, implementing program routines, and ensuring adherence to policies and procedures
- Offering youth a safe place to stay and access to basic necessities such as food, bedding, and hygiene products during crises
- Responding to immediate needs, providing support, resolving conflicts, and addressing any emergencies that arise during the night
- Completing mandatory records, including daily documentation, statistical data collection, and registration forms, and providing reports to the program manager as required
- Advocating on behalf of youth, acting as a positive role model, and making appropriate referrals to internal programs or external partners to support the youth's needs
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Developed and maintained accurate records of programs and services.
Temporary Administrative Assistant
Town of Aurora
04.2024 - 09.2024
- Providing effective and efficient administrative support to the department, including tasks such as scheduling meetings, managing correspondence, and maintaining records
- Delivering exceptional customer service to internal and external stakeholders, addressing inquiries, and facilitating communication between departments and the public
- Assisting in the preparation, review, and distribution of documents, reports, and presentations, ensuring accuracy and compliance with Town policies
- Maintaining databases and filing systems, ensuring data integrity and confidentiality
- Supporting departmental projects by coordinating activities, tracking progress, and ensuring timely completion of tasks
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Temporary Administrative Assistant
YORK SUPPORT SERVICES
05.2023 - 08.2023
- Managed a database of regulated healthcare professionals and their registration statuses
- Scheduled and coordinated program leader activities, including conference applications and registrations, and budget management
- Processed and directed patient referrals to appropriate caseworkers
- Performed general secretarial duties (photocopying, filing, mail processing, office supply management)
Internal Booking Administrator
PACE CARDIOLOGY
05.2022 - 08.2023
- Admitted patients to the clinic and scheduled their consultation appointments
- Prepared and managed patient appointment scheduling for clinic and consultations
- Maintained patient charts and records according to clinic policies
- Utilized Cerebrum Scheduling Module for scheduling, dictionary management, and letter changes
- Conducted outbound calls to schedule check-up, follow-up and yearly testing appointments
- Provided excellent customer service by answering phone calls and taking medical histories
- Processed billing and accepted cash and credit card payments
Medical Assistant
DR. MULA MEDICINE PROFESSIONAL
08.2022 - 06.2023
- Handled registration and preparation of the patient, both administratively and clinically
- Ran preliminary tests such as blood pressure, weight and updating patient charts
- Ensuring service is properly documented on the billing sheet for submission to the Ministry of Health
- Preparing and cleaning/sanitizing exam room after each patient
- Record and document management
- Chaperoning for IME assessments as needed
Education
High School Diploma -
Seneca Polytechnic
Seneca Polytechnic
Social Service Worker Diploma -
Seneca College
06.2025
Ontario Secondary School Diploma - undefined
Langstaff Secondary School
01.2017
Skills
- Data entry
- Proposal writing
- Customer service
- Interpersonal skills
- Telephone etiquette
- Problem solving skills
- Knowledge of office practices, processes, and procedures
- Efficient with working in healthcare
- Knowledge of emergency assistance codes
- Attention to detail
- Confidential document control
- Organizational and time management skills
- Knowledge of medical terminology
- Crisis response expertise
- Word processing/spreadsheet experience
- Advocacy
- Conflict mediation
- Crisis response
- Safety monitoring
- Emotional support abilities
- Positive reinforcement
- Microsoft Office software experience
Highlights
- Social Service Worker Diploma, 04/25
- Placement with York Region Housing, 04/25
Timeline
Temporary Administrative Assistant
Town of Aurora
04.2024 - 09.2024
Overnight Outreach Youth Worker
360 KIDS
01.2024 - Current
Temporary Administrative Assistant
YORK SUPPORT SERVICES
05.2023 - 08.2023
Medical Assistant
DR. MULA MEDICINE PROFESSIONAL
08.2022 - 06.2023
Internal Booking Administrator
PACE CARDIOLOGY
05.2022 - 08.2023
Ontario Secondary School Diploma - undefined
Langstaff Secondary School
High School Diploma -
Seneca Polytechnic
Seneca Polytechnic
Social Service Worker Diploma -
Seneca College
Similar Profiles
ARIANA BEHROOZIARIANA BEHROOZI
Program Coordinator - The Queer Agenda 400 HOURS at 360 KidsProgram Coordinator - The Queer Agenda 400 HOURS at 360 Kids
Selin CinemreSelin Cinemre
Marketing and Communication Intern at 360°kidsMarketing and Communication Intern at 360°kids
Rylee CalderwoodRylee Calderwood
Lead Teacher at 360 Kids AcademyLead Teacher at 360 Kids Academy
Rakee JohnsonRakee Johnson
Youth Outreach Worker at Family ServicesYouth Outreach Worker at Family Services
Bunny Gregory-ColeBunny Gregory-Cole
Youth Outreach Worker at Access YouthYouth Outreach Worker at Access Youth