Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jordyn Koski

Thunder Bay,ON

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

14
14
years of professional experience

Work History

Youth Outreach Worker

Shkoday Abinojiwak Obimiwedoon
11.2022 - 05.2024
  • Developed strong partnerships with schools, nonprofits, and government agencies to expand the reach of outreach initiatives.
  • Mentored and guided adolescents, fostering personal growth and positive decision-making skills.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Advocated for the unique needs of each young person by partnering with school personnel or other service providers when appropriate.
  • Facilitated youth development and leadership programs for young people from diverse backgrounds.
  • Collaborated with parents, teachers and professionals to drive youth program outcomes.

Front Desk Agent

The Prince Arthur Hotel
02.2022 - 09.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Bartender/ Server

The Sovereign Room
08.2021 - 02.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Cashier

Sobeys
09.2019 - 02.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Server

The Slip
04.2019 - 06.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Student Placement- First Year

TORONTO BIRTH CENTRE
01.2019 - 04.2019
  • Group work with Indigenous and other priority populations
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Help facilitate workshops.
  • Remained adaptable by modifying workshop content or delivery style in response to participant feedback, ensuring maximum relevance and effectiveness.

Bartender/ Server

APPLEBEE'S NEIGHBORHOOD BAR & GRILL
03.2016 - 09.2018
  • Performed with professionalism and a focus on quality at all times
  • Created rapport with new and returning patrons to foster guest satisfaction
  • Communicated with patrons to offer friendly service and determine needs
  • Maintained accurate cash handling practices while serving customers in an efficient manner
  • Provided performance feedback and coached employees with setting quarterly goals
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Fast Food Worker

TACO TIME
04.2010 - 09.2015
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
  • Processed orders on POS system and accepted cash and charge payments.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.

Education

San'Yas Cultural Safety Training Certificate -

Social Service Worker- 2-year Diploma, George Brown College -

French Education Major- 1 year, Lakehead University -

04.2014

St. Ignatius High School -

06.2013

Skills

  • Life skills
  • Exceptional communication skills
  • Excellent interpersonal skills
  • Culturally sensitive
  • Fast learner
  • Compassionate and active listener
  • Exceptional customer service
  • Strong Work Ethic
  • Menu Memorization
  • Safe Food Handling

References

  • Roberta Pike (Executive Director), Toronto Birth Centre, 525 Dundas St E, Toronto, ON, M5A 2B6, (416) 366-8080
  • Krista Lee (Supervisor), Shkoday, 1610 John Street Road, Thunder Bay, ON, P7G 1J9, (807) 630-8924
  • Summer Harbison (Manager), Applebee's Bar and Grill, Thunder Bay, ON, (807) 346-5994


Timeline

Youth Outreach Worker

Shkoday Abinojiwak Obimiwedoon
11.2022 - 05.2024

Front Desk Agent

The Prince Arthur Hotel
02.2022 - 09.2022

Bartender/ Server

The Sovereign Room
08.2021 - 02.2022

Cashier

Sobeys
09.2019 - 02.2020

Server

The Slip
04.2019 - 06.2019

Student Placement- First Year

TORONTO BIRTH CENTRE
01.2019 - 04.2019

Bartender/ Server

APPLEBEE'S NEIGHBORHOOD BAR & GRILL
03.2016 - 09.2018

Fast Food Worker

TACO TIME
04.2010 - 09.2015

San'Yas Cultural Safety Training Certificate -

Social Service Worker- 2-year Diploma, George Brown College -

French Education Major- 1 year, Lakehead University -

St. Ignatius High School -

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Jordyn Koski