Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies and Interests
Extra-Curricular Activities
Languages
Timeline
Generic

Isaac Bosch

Summary

Dedicated professional with a strong background in customer service and transaction processing. Skilled in effective communication and problem-solving to meet client needs efficiently. Demonstrated success in maintaining accuracy in cash handling and creating positive customer interactions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Support Worker

John Howard Society
10.2024 - Current
  • Developed supervisory skills
  • Improved time management skills
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.

Hydroseed Crew Member

National Capital Irrigation & Hydroseeding Inc.
04.2025 - 05.2025
  • Learnt skills in both hydroseeding and irrigation
  • Worked well in a team setting, providing support and guidance.
  • Good safety habits
  • Improved site cleanup skills
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Laser/Plasma Assistant

Janco Steel
01.2024 - 08.2024
  • Good safety practices
  • Fast, efficient but safe work habits
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Landscape maintenance/enhancement worker

Wild Ridge Landscapes
07.2023 - 10.2023
  • Worked fast to complete tasks and meet daily deadlines.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.

Customer Service Cashier

Staples
08.2022 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Waiter

Viva Retirement Centre
06.2022 - 08.2022
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Front door- Greeter/Carts

Farm Boy
06.2020 - 04.2022
  • Cross-trained in produce, grocery, deli and meat departments.
  • Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
  • Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
  • Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
  • Ensured smooth flow of customer traffic by effectively managing entranceways during peak hours and special events.

Waiter

Mariners' House of Montreal Annual Fundraiser
10.2018 - 10.2018
  • Served 5 separate courses for a 500-person lunch event
  • Worked to bus & clear tables and helped with the post-event cleanup.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Communicated with kitchen staff to enable accurate food preparation.

Education

BA Honours - Major in Law, Minor in Forensic Psychology

Carleton University
Ottawa, Ontario
04-2027

Secondary Diploma - Honour roll

Redeemer Christian High School
Ottawa, Ontario
06.2022

Skills

  • Bilingual - French & English fluent [Spoken & Written]

  • Strong customer service skills

  • Work ethic and integrity

  • Patience and empathy

  • Ability to problem solve

  • Cash handling and management

  • Willingness to learn

  • Teamwork

  • Time management skills

  • Reliability and punctuality

  • Payment processing

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Promoted to Lead Cashier after only 1 month for exceptional performance.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Trained and mentored 5 employees.

Certification

  • Cash Handling in the Workplace Training - 2023
  • Standard First Aid CPR C + AED Blended Training - 2025

Hobbies and Interests

Listening to and playing music (piano), Sports - soccer, basketball, track

Extra-Curricular Activities

OASC - Jubentus Soccer Team 2021 - 2023 RCHS Soccer Team 2018 - 2022 RCHS Theatre Production The Mouse That Roared 2018 - 2019

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Hydroseed Crew Member

National Capital Irrigation & Hydroseeding Inc.
04.2025 - 05.2025

Support Worker

John Howard Society
10.2024 - Current

Laser/Plasma Assistant

Janco Steel
01.2024 - 08.2024

Landscape maintenance/enhancement worker

Wild Ridge Landscapes
07.2023 - 10.2023

Customer Service Cashier

Staples
08.2022 - 07.2023

Waiter

Viva Retirement Centre
06.2022 - 08.2022

Front door- Greeter/Carts

Farm Boy
06.2020 - 04.2022

Waiter

Mariners' House of Montreal Annual Fundraiser
10.2018 - 10.2018

BA Honours - Major in Law, Minor in Forensic Psychology

Carleton University

Secondary Diploma - Honour roll

Redeemer Christian High School

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Isaac Bosch