Iryna Platonova

Providing multilingual and intercultural liaison services to support the educational needs of students whose first language is not English.

Translating for clear understanding and communication.

Supporting the integration of new English language learners into the educational system.

Facilitating effective intercultural communication between schools and families.

• Met customer needs through polite, friendly and attentive service.
• Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
• Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
• Helped customers complete purchases, locate items, and join reward programs.
• Worked with other associates to support cashiers and management needs.

• Processed orders through phone; order types include next deliveries, couriers, direct shipments, advance orders, special orders, and seasonal prebooks
• Troubleshooted problem bookings to ensure that any issues resolved with minimal impact to the client
• Notated and documented all call information according to standard operating procedures
• Input orders accurately into the computer system
• Provided product and service recommendations to clients that best suit their individual needs and wants
• Followed up on customer referrals
• Actively listened to the customer's needs while providing a personalized experience; show empathy and offer kindness while remaining professional in all interactions

• Educated children aged 5-9 in subjects of English Language, Science, Social Studies, Math and Ukrainian.
• Prepared course materials and outlines
• Developed lesson plans
• Provided experiences and activities to develop student's motor skills,cooperative social skills along with confidence and understanding
• Promoted inquiry based learning through storytelling,role play,songs
• Maintained up to date technology and language teaching practices
• Prepared and delivered progress reports.

• Taught college courses in the subjects of Ukrainian and English languages as well as Foreign Literature
• Developed syllabi according to national education standards
• Planned lessons and assignments
• Worked with colleagues to develop or modify the curriculum for a degree or certificate program involving a series of courses
• Assessed student progress through graded assignments, papers, and exams
• Assisted with academic coaching and planning for students.