Xochilt Rodriguez
MONTREAL,Canada
Summary
To apply my experience in intercultural community health, social services, and customer service within a clinical setting, supporting patients’ well-being through education, psychosocial support, and access to dermatological care. Eager to contribute to a multidisciplinary healthcare team focused on patient-centered approaches. Recognized for exceptional customer service and conflict resolution skills, enhancing client satisfaction and trust.
Overview
16
16
years of professional experience
Work History
Intercultural Community Worker - Health
Bienvenue a Notre Dame de Grace
Montreal, Canada
06.2022 - Current
- Identify and assess individual needs related to health and social services among immigrants, and inform them about their rights and available resources.
- Provide personalized support during medical appointments and pharmacy visits, including follow-up on prescriptions and appointment confirmations.
- Request interpreter services from public health institutions to ensure clear communication.
- Offer guidance on how to find a family doctor, register at pharmacies, use online appointment systems, and access walk-in clinics and CSSS services.
- Develop and implement outreach strategies to inform immigrants in the NDG neighborhood about various health-related resources.
- Create, translate, and distribute promotional and educational materials (brochures, flyers, multimedia) across community spaces and partner organizations.
- Organize and facilitate group information sessions on how the Quebec healthcare system works, as well as on healthy lifestyle habits.
- Raise awareness about mental health.
- Refer clients to specialized health and social services that are already available through the province.
- Cultivate and sustain partnerships with public and community-based organizations in the health and social services sector.
Participate in local and regional coordination bodies and roundtables related to community health and immigrant integration.
Customer Service Clerk
Cheskie Bakery
Montreal, Canada
11.2019 - 04.2025
- Provided exceptional customer service by answering phones and processing orders promptly.
- Informed customers about Jewish food, enhancing their dining experience.
- Handled cashier responsibilities, ensuring accurate transactions and maintaining cash flow.
Travel Agent
Creatur Mexico
Veracruz, Mexico
05.2017 - 10.2017
- Executed travel and consulting reservations by booking flights, hotels, and tours.
- Cultivated strong relationships with clients to enhance service delivery.
Travel Agent
Price Travel Mexico (Socapro S.A de C.V.)
Veracruz, Mexico
07.2012 - 11.2014
- Provided exceptional customer service to boost client satisfaction.
- Managed travel and consulting reservations for multiple clients efficiently.
- Cultivated strong relationships with clients to enhance loyalty.
Call Center - Front Desk
Hotel Villas Dali
Veracruz, Mexico
01.2009 - 01.2011
- Executed travel and consulting reservations to ensure client satisfaction.
- Cultivated strong relationships with clients to enhance loyalty and retention.
- Provided exceptional customer service in a fast-paced call center environment.
Education
Social Service Work - Social Work
Dawson College
Montreal, QC06-2022
FRANCIZATION EN SANTÉ E SOINS INFIRMIERS - French
Francization
Montreal, QC01-2021
BACHELOR IN TOURISM BUSINESS -
Universidad Veracruzana
Veracruz, Mexico01.2012
Skills
- Health advocacy
- Resource navigation
- Cultural competency
- Medical appointment support
- Interpreting services
- Customer service
- Conflict resolution
- Client assessment
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Full Professional
Timeline
Intercultural Community Worker - Health
Bienvenue a Notre Dame de Grace
06.2022 - Current
Customer Service Clerk
Cheskie Bakery
11.2019 - 04.2025
Travel Agent
Creatur Mexico
05.2017 - 10.2017
Travel Agent
Price Travel Mexico (Socapro S.A de C.V.)
07.2012 - 11.2014
Call Center - Front Desk
Hotel Villas Dali
01.2009 - 01.2011
Social Service Work - Social Work
Dawson College
FRANCIZATION EN SANTÉ E SOINS INFIRMIERS - French
Francization
BACHELOR IN TOURISM BUSINESS -
Universidad Veracruzana
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