Joseline Anderson
Ontario
Summary
Dynamic customer service professional with experience at Fabletics, excelling in enhancing customer satisfaction and resolving inquiries. Bilingual in English and Spanish, proficient in Microsoft Excel, and skilled in data analysis. Known for maintaining composure under pressure and effectively collaborating in diverse teams to achieve outstanding results.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Community Health Worker
My Baby My Way Foundation
Palm Springs, CA
10.2025 - 07.2026
- Coordinated outreach initiatives to engage underserved populations in health services.
- Developed and implemented culturally sensitive health education materials.
- Collaborated with healthcare providers to streamline service delivery for families.
- Educated community members on health resources and wellness programs.
Customer Service Representative
Fabletics
Ontario, CA
05.2024 - 07.2025
- Resolved customer product inquiries and provided timely order status updates to improve customer experience.
- Teamed with colleagues to develop customer satisfaction strategies, contributing to increased positive feedback.
- Addressed customer inquiries and delivered precise information on products and services to support informed decision-making.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Chat Representative
Aueron
Los Angeles, CA
09.2024 - 12.2024
- Resolved customer inquiries and issues in real-time via chat, ensuring satisfaction and loyalty.
- Accurately documented customer interactions in tracking system to enhance service quality.
- Provided product information and guidance to enhance customer understanding.
- Maintained knowledge of company policies and procedures for effective support.
- Delivered comprehensive product and service information to empower customer decision-making.
PC Builder Tech / Inventory Control
Skytech Gaming
Ontario, USA
10.2020 - 04.2024
- Proficient in understanding how to build a PC from the ground up
- Tested each built machine to ensure proper functionality and performance
- Entered inventory parts into Excel spreadsheet for accurate tracking and management
- Product unpacking, unloading, testing of components and cable routing
- Unpacked products from shipping boxes for inventory organization, unloading, testing of components and cable routing
- Managed a heavy workload while following detailed instructions in a busy environment.
Distribution Associate
Acuity Brands Lighting Inc.
Ontario, USA
09.2020 - 10.2020
- Wrapped, protected, sealed, glued, and labeled packages containing lighting fixtures with appropriate identification.
- Weighed, transported, stacked, arranged products, and packed containers for efficient inventory management
- Performed all work duties in a timely, accurate and thorough manner in accordance with established safety procedures
- Resolved basic customer issues and inquiries effectively. and problems and referred more complex issues to manager and supervisor.
Plant Sorter
IFCO Systems
Rancho Cucamonga, USA
01.2020 - 08.2020
- Sorted containers by size and set aside damaged ones to maintain quality standards.
- Performed quality control by removing debris and stickers, ensuring containers were properly sorted in designated areas.
- Collaborated with plant labor staff to keep work area clean and ensure compliance with safety guidelines.
Education
Master of Arts - Psychology
Los Angeles Pacific University
San Dimas, CA12-2025
Bachelor of Arts - Applied Psychology (emphasis in General Psychology)
Los Angeles Pacific University
San Dimas, CA08-2022
Skills
- Health promotion
- Public outreach
- Community-based resources
- Resource advocacy
- Community engagement
- Microsoft Excel
- Microsoft Office
- Typing speed 42 WPM
- Email management
- Scheduling
- Health education strategies
- Health advocacy
- Typing proficiency of 42 WPM
- Bilingual communication
- Social support coordination
Education
true,other
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Community Health Worker
My Baby My Way Foundation
10.2025 - 07.2026
Customer Service Chat Representative
Aueron
09.2024 - 12.2024
Customer Service Representative
Fabletics
05.2024 - 07.2025
PC Builder Tech / Inventory Control
Skytech Gaming
10.2020 - 04.2024
Distribution Associate
Acuity Brands Lighting Inc.
09.2020 - 10.2020
Plant Sorter
IFCO Systems
01.2020 - 08.2020
Bachelor of Arts - Applied Psychology (emphasis in General Psychology)
Los Angeles Pacific University
Master of Arts - Psychology
Los Angeles Pacific University