Irina Moroz
Innisfil
Summary
Civil Engineering Technology estimator/project coordinator with excellent communication and multi-tasking skills. Highly self-motivated combined with a proven ability to work in a fast-paced environment, with all levels of internal/external stakeholders. Proven experience and success in customer experience and client management. Expert problem-solver and big picture thinker with analytical instincts, adept at cultivating key accounts and building relationships. Excel in delivering superior internal and external customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Inspector
Q2 Management Inc
11.2024 - Current
- Take Ownership of the quality inspection process, ensuring that all necessary inspections are performed promptly and accurately in compliance with Q2 quality standards and specifications.
- Ask questions to Empower yourself to understand tasks clearly.
- Arrive for each shift on time and with appropriate PPE
- Monitor the effectiveness of quality control measures and make recommendations for process improvement.
- Demonstrate Care through quality service and thorough inspections.
- Handle automotive components and products with utmost care to prevent damage or contamination during inspections.
- Provide Honest and constructive feedback about your experience in your role to promote our commitment to continuous improvement.
- Maintain accurate and detailed inspection records, documenting any defects or non-conformities found during inspections.
- Communicate inspection results honestly and transparently to relevant leaders and managers.
Estimator and Project Coordinator
ESW Building Services Inc
08.2023 - 05.2024
- Complete day-to-day quotations via QuickBooks, client’s portal and bid tenders as required with minimum revisions with time efficient results.
- Complete daily schedule via Connect Team for in-house contractors as well sub trades (plumbers, painters, flooring, electricians, etc.) as required with min. revisions with time efficient results.
- Complete on client’s portal tasks such as approving kitchens, appliance is, starting renovations, final signoffs etc. This must be checked out multiple times through-out the day as required with min. revisions with time efficient results.
- Coordinate with manager for day-to-day activities for example reviewing emails, purchase orders, contractor invoice to ensure they are checked and approved as required with min. revisions with time efficient results.
- Complete day-to-day activities as well find solutions to help the company grow for example (reach out to current/new clients, find programs for improving repetitive system, etc.)
Account Manager
Best Russian TV
01.2015 - 07.2019
- Maintain, execute, and ensure efficiency in day-to-day store operations.
- Proactively coordinate all required activities to meet client specific requirements.
- Maintain a collaborative relationship with internal teams to support a positive client experience.
- Delegation of daily roles, duties as well as work schedules.
- Ensure all operational policies, procedures, directives, and Health & Safety mandates were met.
- Assisted in the day-to-day operations of store, including floor plans, markdowns, and promotions.
- Promote team performance providing ongoing coaching and feedback to create a superior customer experience.
- Responsible for all the onboarding training of new team members.
- Ensure that all policies and procedures were followed and maintained by all sales associates.
- Manage the accounts receivable and accounts payable for the store.
- Established sales targets and quotas to ensure all branch financial revenue, sales and expense targets were achieved.
Education
Advanced Diploma - Civil Engineering Technologist
George Brown College
Toronto, ON04-2023
Bachelor of Commerce - Economic Cybernetics & Informatics
ASEM University
Republic Of Moldova05-2004
Skills
- Proficient in Microsoft Office(Project, Excel, PowerPoint, Word)
- AutoCAD(2D, 3D)
- ArcGIS
- EPANET
- Blueprint reading
- Surveying
- Project Management – Program Management
- Customer Service Management
- Manage to Results & Metrics (KPI)
- Inventory Management – Budgeting
- Conflict Resolution – Crisis Management
- Strategic Planning – Research Analysis
Certification
Valid G driver’s license
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Romanian
Native or Bilingual
Timeline
Quality Inspector
Q2 Management Inc
11.2024 - Current
Estimator and Project Coordinator
ESW Building Services Inc
08.2023 - 05.2024
Account Manager
Best Russian TV
01.2015 - 07.2019
Advanced Diploma - Civil Engineering Technologist
George Brown College
Bachelor of Commerce - Economic Cybernetics & Informatics
ASEM University
Similar Profiles
Jainam ShahJainam Shah
Project Coordinator at Q2 Management Inc.Project Coordinator at Q2 Management Inc.
Arjun Karunakaran PillaiArjun Karunakaran Pillai
Quality Assurance Supervisor at Q2 ManagementQuality Assurance Supervisor at Q2 Management
Smit KaduSmit Kadu
Quality Inspector Team Leader at Q2 ManagementQuality Inspector Team Leader at Q2 Management
Quynh CampbellQuynh Campbell
Dental Hygienist at Ferris Lane DentalDental Hygienist at Ferris Lane Dental
Gautam SinghGautam Singh
Machine Operator (Tooling & Fabrication) at Armada ToolsMachine Operator (Tooling & Fabrication) at Armada Tools