Ineza Blessed Imanzi
Ottawa,Canada
Summary
Enthusiastic and motivated team player with strong communication and problem-solving skills, dedicated to delivering exceptional service and creating positive customer experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
Kivubelt Coffee Ltd.
02.2024 - 07.2024
- Handled customer inquiries in a high-demand setting, delivering friendly and efficient service
- Performed clerical tasks, including data entry, cash handling, and updating customer demographics
- Collaborated with team members to manage a busy office environment effectively
Administrative Assistant Intern
Maryland Global Initiatives Corporation
06.2023 - 01.2024
- Supported scheduling and appointment booking for staff and clients, ensuring efficient operations
- Assisted in updating records and managing correspondence with clients via email and phone
- Organized and maintained digital and physical files, enhancing data accessibility
- Provided customer service by addressing client inquiries and redirecting requests as needed
Education
Diploma - Business
Algonquin College of Applied Arts & Technology
Ottawa, ON06-2026
International Baccalaureate Diploma -
Green Hills Academy
06.2023
Skills
- Excellent oral communication skills
- Proficient in Microsoft Office Suite
- Familiarity with electronic record-keeping systems
- Ability to multitask
- Organizational skills
- Strong problem-solving skills
- Customer-focused approach
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- TechGirls 2022 Certificate- This is awarded to participants who have successfully completed the TechGirls program, which is held at Virginia Tech University, USA. The certificate recognizes the recipient’s achievement in acquiring technical skills, leadership abilities, all of which are critical in today’s global tech landscape.
- ALX Artificial Intelligence Career Intelligence
Certificate- Tech-savvy professional with hands-on experience in AI applications and certification in AI Career Essentials from ALX. Proficient in machine learning, and data-driven problem-solving, seeking to leverage AI expertise to drive innovative solutions.
Timeline
Customer Service Associate
Kivubelt Coffee Ltd.
02.2024 - 07.2024
Administrative Assistant Intern
Maryland Global Initiatives Corporation
06.2023 - 01.2024
Diploma - Business
Algonquin College of Applied Arts & Technology
International Baccalaureate Diploma -
Green Hills Academy
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