Tahlia Kimp
Lancaster,CA
Summary
Dedicated professional with more than 10+ years in healthcare, customer service, and data entry. Committed to utilizing strengths and experiences working with healthcare systems to support a smooth administrative process while looking to secure a new position.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Advocate-Remote
UnitedHealth Group
09.2022 - Current
- Provided excellent customer service to all customers Responsible for receiving and processing incoming phone calls Performed basic troubleshooting and activated internet modems
- Verified/authenticated/updated patient accounts in strict accordance with HIPAA rules and regulations.
- Managed team metrics to optimize workload within the department* Supported internet customers by providing solutions to issues and order management
- Managed over 50 calls and emails while utilizing teams chat.
Front Office Supervisor
GastroCare Institute
09.2019 - 06.2022
- Data input, monitoring, and tracking compensation accuracy and timeliness.
- Developed medical management strategy/advised medical provider information necessary to facilitate return to work plan.
- Collaboration with internal/external providers and nurses to determine medical rationale for direct compensation to parties.
- The Medical Supervisor role encompasses the oversight of clinical operations and the assurance of the delivery of high-quality medical services.
- Managed over 50 inbound calls and emails.
Front Office Administrative Assistant
Advanced Pain Management
05.2016 - 09.2019
- Oversee and maintain daily administrative operations to enhance and support a cohesive efficient office environment.
- Maintain front office operations for alignment with company objectives to streamline the flow and enhance service.
- Created, maintained, coded and charged patient accounts
- Operated high-volume phone system with over 50 calls and maintaining daily direct and indirect client relations operations including acting as point of contact for patients, handling high volume phone system and scheduling appointments.
Education
Certificate - Clinical Research
CCRC
Lancaster, CA 02.2021 - 03.2021
Certificate - Phlebotomy
Antelope Valley College
Lancaster, CA 07.2010 - 05.2011
Medical Assistant-Certification - Medical Assistant
Charter College
Lancaster, CA10.2009
High School Diploma -
Monrovia High School
Monrovia, CA06.2005
Skills
- Healthcare administration skills
- Confidential records management
- Advanced proficiency in MS Excel & SQL
- Proven computer/data entry skills
- Excellent oral communication skills
- Proficient in medical terminology
- Demonstrated ICD10 and CPT codes
- Customer focus
- Knowledge of prior authorizations
- Knowledge of different EMR systems
- The ability to scheduling appointments
- Knowledge of insurance verification
Timeline
Customer Service Advocate-Remote
UnitedHealth Group
09.2022 - Current
Certificate - Clinical Research
CCRC
02.2021 - 03.2021
Front Office Supervisor
GastroCare Institute
09.2019 - 06.2022
Front Office Administrative Assistant
Advanced Pain Management
05.2016 - 09.2019
Certificate - Phlebotomy
Antelope Valley College
07.2010 - 05.2011
Medical Assistant-Certification - Medical Assistant
Charter College
High School Diploma -
Monrovia High School
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