Nisarg Patel
Thunder Bay,Canada
Summary
A business graduate with a major in international business possesses a deep understanding of global markets, trade regulations, and cross-cultural management. Equipped with strong analytical, strategic, and problem-solving skills, they excel in navigating complex international environments, developing market entry strategies, and fostering global partnerships. Their expertise enables businesses to expand and operate successfully in diverse and dynamic global markets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Real Canadian Superstore
Thunder Bay, Canada
09.2022 - Current
- Managed customer inquiries, complaints, and product information while demonstrating professionalism; efficiently handled challenges employing analytical skills.
- Developed strong communication abilities within a team dynamic.
- Drove the success of the department through improved operations and customer interactions.
Education
Bachelor of Business Commerce - International Business
Lakehead University
Thunder Bay, Ontario, Canada09-2024
Skills
- MS Office proficiency
- Project Management
- Troubleshooting
- Problem-solving
- Tact
- Excellent communication skills
- Team collaboration
- Project coordination
- Excellent oral communication skills
- Excellent written communication skills
- Drafting reports
- Effective teamwork
- Strong analytical abilities
- Organizational skills
- Planning
- Managing client information
- Maintaining high standards of customer service
- Safety awareness
- Adherence to safety guidelines
- Proactive measures
- Adaptability
- Ability to work in dynamic environments
- Flexible
- Adaptable to changing task priorities
Professional Project
Project Name: Strategic Review of Community Paramedicine for Superior North EMS
- Date: April 2024
- Contribution:Conducted a comprehensive analysis of the Community Paramedicine (CP) program, focusing on staffing, communication, and program offerings.
Provided actionable recommendations for improving efficiency, reducing emergency service strain, and addressing staffing shortages.
Analyzed data from similar programs globally and nationally to propose innovative solutions.
- Impact:Proposed a potential 20-30% reduction in future ambulance call volumes through optimized CP strategies.
Recommendations aimed at reducing paramedic offload delays, contributing to enhanced service delivery for over 600 residents.
Certification
- Microsoft Office Specialist: Certified in Microsoft Word, Excel, and Outlook
- Customer Service Training: Completed training programs focusing on CS
Personal development and involvement
- Professional Skills: Self-motivated, strong organizational, negotiation and time management skills, knowledge of value-added products/services in the industrial industry.
- Reliable and Punctual: Consistently meets deadlines and maintains high attendance standards.
Timeline
Customer Service Associate
Real Canadian Superstore
09.2022 - Current
Bachelor of Business Commerce - International Business
Lakehead University
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