India M. Castillo
Anmore,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Vacation Consultant
Rocky Mountaineer - World's Leading Luxury Train
01.2022 - Current
- First point of contact for initial guest interactions
- 25-30 average daily calls handled, with higher call volume during peak travel periods.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Consistently met or exceeded sales targets through proactive outreach efforts and effective closing techniques.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Asked open-ended questions to better ascertain client needs and determine best travel offerings.
- Created customized itineraries incorporating unique activities or accommodations suited to each client''s interests.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Enhanced client satisfaction by providing personalized vacation recommendations based on preferences and budget.
- Streamlined booking processes for efficiency, reducing errors and improving overall client experience.
- Assisted clients in resolving travel-related issues, ensuring positive vacation experiences.
OWNER-OPERATOR
JAX Children’s Boutique
09.2006 - 09.2009
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Negotiated contracts with vendors to secure favorable terms for the business.
Education
Some College (No Degree) - General Education
San Francisco State University
San Francisco, CASkills
- Accurate Documentation
- Customer Referrals
- Itinerary Preparation
- Hotel Accommodations
- Travel Bookings Processes
- Travel insurance knowledge
- Travel Planning
- Destination knowledge
- Cross-selling strategies
- Hotel Booking
- Customer Accounts Management
- Cancellation Policies
- Professional Relationships
- Travel Itineraries
- Customized Travel Package
- Customer Inquiry and Response
Timeline
Vacation Consultant
Rocky Mountaineer - World's Leading Luxury Train
01.2022 - Current
OWNER-OPERATOR
JAX Children’s Boutique
09.2006 - 09.2009
Some College (No Degree) - General Education
San Francisco State University
Similar Profiles
Sarah JackshawSarah Jackshaw
Onboard Host at Rocky Mountaineer - World's Leading Luxury TrainOnboard Host at Rocky Mountaineer - World's Leading Luxury Train
Arsen MaxutovArsen Maxutov
IT Head Kazakhstan at Alshaya (Retail - World's Leading Brand Franchise Operator)IT Head Kazakhstan at Alshaya (Retail - World's Leading Brand Franchise Operator)
Adrian VigilAdrian Vigil
Lead Guest Experience Specialist at American Rocky MountaineerLead Guest Experience Specialist at American Rocky Mountaineer