Marty Pepper
Barrie,Ontario
Summary
Seasoned executive with a proven track record at Busch Systems International Inc., excelling in strategic planning, operations oversight, and fostering supplier relationships. Skilled in ERP systems and change management, I've driven operational efficiency and profitability, achieving significant improvements in production and supply chain optimization. Demonstrated leadership in transforming challenges into scalable business solutions, ensuring sustained growth.
Overview
21
21
years of professional experience
Work History
Vacation Consultant
Expedia Cruises
Barrie, Canada
02.2020 - Current
- Expertise in identifying new business opportunities, driving growth through proactive customer outreach, and successfully selling multiple travel products, including cruises, airfares, and vacation packages
- Focus on building long-term relationships with clients through exceptional service, timely follow-ups, and addressing any concerns, resulting in high customer satisfaction, repeat business, and referrals
Director of Operations North America
Spieth America
Orillia, Canada
10.2022 - 09.2024
- Oversaw operations including the P&L in both St
- Johns, Michigan, and Orillia, Ontario, managing production, warehousing and distribution, resource allocation, and team performance across multiple locations to ensure the achievement of production goals and high-quality standards
- Streamlined manufacturing processes, implemented best practices, and optimized workflows to maximize efficiency, reduce costs, and maintain the highest quality standards for products delivered to clients
Director of Operations
Canadoor Garage Doors
Barrie, Canada
07.2022 - 10.2022
- Managed operational strategies for the expansion of multiple locations, ensuring consistent service quality, operational effectiveness, and adherence to company standards across all branches
- Strengthened vendor and supplier partnerships, negotiating contracts and terms to secure favorable pricing, improve supply chain efficiency, and support business expansion
- Led the financial oversight of operations, ensuring alignment with strategic goals, cost management, and profitability, resulting in a sustained revenue and profitable increase
Vice President, Operations
Busch Systems International Inc.
Barrie, Canada
01.2017 - 07.2022
- Spearheaded the overall operational strategy, overseeing all production and supply chain functions to ensure optimal performance, efficient resource allocation, and consistent quality while aligning operations with corporate goals
- Led cross-functional teams across departments including engineering, sales, and customer service to deliver large-scale projects, driving alignment between operational capabilities and customer needs, with a focus on ensuring efficient execution and achieving project milestones
- Developed and tracked key performance indicators (KPIs) to drive operational excellence, improving production efficiency, reducing costs, and ensuring compliance with safety and quality standards while consistently reporting progress to executive leadership
Vice President
Armour Technology Solutions Inc.
Barrie, Canada
12.2010 - 12.2018
- Led the strategic direction and overall operations for a Microsoft Gold Partner organization, driving growth in SaaS sales and the successful implementation of Microsoft Dynamics NAV/BC for clients
- Developed and implemented customer success strategies, ensuring clients achieved their desired outcomes and fostering long-term relationships built on trust and value
- Managed the end-to-end process of client engagement, from pre-sales to post-implementation support, contributing to high levels of customer satisfaction and retention
- Built and nurtured high-performing teams across various departments instilling a focus on customer success, service excellence and continuous improvement
Director of Operations
Busch Systems International Inc.
Barrie, Canada
01.2010 - 12.2017
- Proactively identified and implemented process improvements by streamlining workflows, automating repetitive tasks, and enhancing operational efficiency, all while maintaining high levels of responsiveness to customer inquiries and needs
- Spearheaded successful change management initiatives, overseeing the adoption of new technologies and systems
- Ensured smooth transitions, minimized operational disruptions, and fostered buy-in from all stakeholders to facilitate a positive shift in organizational operations
- Directed end-to-end supply chain management, including procurement, inventory control, and logistics, ensuring the timely availability of materials and minimizing disruptions in production to meet operational goals and customer demands
Operations Manager
Busch Systems International Inc.
Barrie, Canada
01.2004 - 12.2010
- Supervised daily production operations, ensuring smooth and efficient workflows across departments
- Coordinated between production, procurement, and logistics to optimize resource utilization, minimize downtime, and meet production deadlines
- Ensured timely procurement of materials and supplies, aligning inventory management with production needs
- Maintained relationships with suppliers and vendors to ensure cost-effective, on-time deliveries and minimized disruptions in production
Education
Executive Leadership Certificate -
Lakehead University
Project Management - College Diploma
Humber College
Accounting - College Diploma
Humber College
Hospitality Management - College Diploma
Georgian College
Certified Travel Counsellor and Supervisor/Manager -
TICO Certification
Skills
- Strategic planning and execution
- Business management
- Operations oversight
- Operational efficiency
- Business forecasting
- Profit and loss accountability
- Business intelligence
- Problem-solving
- Change management
- Project management
- P&L management
- Multi-plant experience
- Continuous improvement initiatives
- Warehouse operations
- ERP systems proficiency
- Supply chain optimization
- Cost reduction strategies
- Strategic sourcing
- Supplier relationship management
Accomplishments
- Revenue Growth, Led initiatives that resulted in a 20% increase in annual revenue through the development of new business opportunities and key partnerships.
- Operational Excellence, Spearheaded the implementation of process improvements that reduced operational costs by 15% while increasing overall efficiency and customer satisfaction.
- ERP Implementation, Successfully managed the implementation of Microsoft Dynamics NAV/BC and Microsoft Dynamics CE and Salesforce CRM systems, streamlining operations and improving customer interactions.
- Leadership, Directed multi-functional teams, leading to a 30% increase in employee engagement through effective change management, training, and motivation strategies.
- Cost Control & P&L Management, Oversaw budgets and P&L, achieving a 10% reduction in operating costs while maintaining top-line growth.
- Strategic Planning, Developed and executed strategic business plans that improved customer acquisition by 25% and market share by 18% in under two years.
Awards
- Navigators Gold, Expedia Cruises, 2024
- Navigators Silver, Expedia Cruises, 2023
- Navigators Silver, Expedia Cruises, 2022
- Navigators Bronze, Expedia Cruises, 2021
- Innovation Award, Innovators Alliance, 2017
Timeline
Director of Operations North America
Spieth America
10.2022 - 09.2024
Director of Operations
Canadoor Garage Doors
07.2022 - 10.2022
Vacation Consultant
Expedia Cruises
02.2020 - Current
Vice President, Operations
Busch Systems International Inc.
01.2017 - 07.2022
Vice President
Armour Technology Solutions Inc.
12.2010 - 12.2018
Director of Operations
Busch Systems International Inc.
01.2010 - 12.2017
Operations Manager
Busch Systems International Inc.
01.2004 - 12.2010
Executive Leadership Certificate -
Lakehead University
Project Management - College Diploma
Humber College
Accounting - College Diploma
Humber College
Hospitality Management - College Diploma
Georgian College
Certified Travel Counsellor and Supervisor/Manager -
TICO Certification
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