Inas Osman
North York,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Business Development Representative
Ron Queen Services
05.2023 - 06.2024
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
Office Administrator
Regal
02.2019 - 05.2023
- Greeted visitors warmly upon arrival at the office premises
- Opened, sorted and distributed incoming correspondence
- Provided customer service support, responding to inquiries in a timely manner
- Coordinated office activities with outside vendors to ensure efficient operation of the organization's services
- Served as a liaison between departments within the organization to ensure smooth communication between teams
- Answered phone calls and managed inquiries from customers and vendors
- Maintained confidence and discretion in handling sensitive information
- Streamlined office procedures and policies to support efficiency and accuracy
- Trained new employees to meet job requirements
- Provided leadership, insight and mentoring to newly hired employees.
Business Development Representative
Pyrite Production Company Inc
01.2021 - 04.2023
- Increased lead generation by implementing targeted digital marketing campaigns.
- Managed social media accounts to grow follower base, increase engagement, and drive website traffic.
- Expanded business through effective network development, identifying new, and prospective clients.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Negotiated prices, terms of sales and service agreements.
- Built diverse and consistent sales portfolio.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Receptionist
Robert Half
10.2020 - 12.2021
- Greeted visitors warmly upon arrival at the office premises
- Processed incoming mail and packages accurately and promptly
- Answered and directed incoming calls using multi-line telephone system
- Scheduled and confirmed appointments
- Sorted incoming mail and directed to correct personnel each day
- Classified information into chronological, alphabetical or numerical order
- Updated and recorded customer or client information to maintain accounts
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Sorted invoices for accounting department by date stamping and filing by vendor code
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Customer Service Representative
Millennium 1 Solution
09.2017 - 04.2018
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Updated customer accounts, addresses and contact information within call management databases
- Engaged actively with callers, confirming or clarifying information and diffusing anger
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Education
BACHELOR OF ARTS (B.A.) IN WORK AND LABOUR STUDIES -
York University
Toronto, ON08.2023
Skills
- Critical Thinking
- Problem-Solving
- Time Management
- Detail-Oriented
- Verbal and Written Communication
- Customer Service
- Adaptability
- Interpersonal Relations
- Data Entry
- Microsoft Office
- Staff Training
- Technical Proficiency
- Salesforce Management
- WHMIS Training
- AODA
- First Aid/CPR
- Cold-calling
- Salesforce
- Relationship Building
- CRM Management
- Lead Development
- Lead Generation
Timeline
Business Development Representative
Ron Queen Services
05.2023 - 06.2024
Business Development Representative
Pyrite Production Company Inc
01.2021 - 04.2023
Receptionist
Robert Half
10.2020 - 12.2021
Office Administrator
Regal
02.2019 - 05.2023
Customer Service Representative
Millennium 1 Solution
09.2017 - 04.2018
BACHELOR OF ARTS (B.A.) IN WORK AND LABOUR STUDIES -
York University
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