Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Business Development Representative
Ron Queen Services
05.2023 - 06.2024
Increased client base by identifying potential customers and initiating strategic outreach.
Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Expanded business through effective network development, identifying new, and prospective clients.
Brought in new accounts through successful networking strategies and promotional approaches.
Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
Office Administrator
Regal
02.2019 - 05.2023
Greeted visitors warmly upon arrival at the office premises
Opened, sorted and distributed incoming correspondence
Provided customer service support, responding to inquiries in a timely manner
Coordinated office activities with outside vendors to ensure efficient operation of the organization's services
Served as a liaison between departments within the organization to ensure smooth communication between teams
Answered phone calls and managed inquiries from customers and vendors
Maintained confidence and discretion in handling sensitive information
Streamlined office procedures and policies to support efficiency and accuracy
Trained new employees to meet job requirements
Provided leadership, insight and mentoring to newly hired employees.
Business Development Representative
Pyrite Production Company Inc
01.2021 - 04.2023
Increased lead generation by implementing targeted digital marketing campaigns.
Managed social media accounts to grow follower base, increase engagement, and drive website traffic.
Expanded business through effective network development, identifying new, and prospective clients.
Conducted market research to identify new business opportunities and target areas for expansion.
Negotiated prices, terms of sales and service agreements.
Built diverse and consistent sales portfolio.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Receptionist
Robert Half
10.2020 - 12.2021
Greeted visitors warmly upon arrival at the office premises
Processed incoming mail and packages accurately and promptly
Answered and directed incoming calls using multi-line telephone system
Scheduled and confirmed appointments
Sorted incoming mail and directed to correct personnel each day
Classified information into chronological, alphabetical or numerical order
Updated and recorded customer or client information to maintain accounts
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
Oversaw office inventory by restocking supplies and submitting purchase orders
Sorted invoices for accounting department by date stamping and filing by vendor code
Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Customer Service Representative
Millennium 1 Solution
09.2017 - 04.2018
Answered, screened and processed high volume of calls daily with call management system and web-based communications
Updated customer accounts, addresses and contact information within call management databases
Engaged actively with callers, confirming or clarifying information and diffusing anger
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Asked probing questions to determine service needs and accurately input information into electronic systems
Kept records of customer interactions or transactions, thoroughly recording details of inquiries
Liaised between customers and retail buyers to expedite orders and meet customer demands.
Education
BACHELOR OF ARTS (B.A.) IN WORK AND LABOUR STUDIES -
York University
Toronto, ON
08.2023
Skills
Critical Thinking
Problem-Solving
Time Management
Detail-Oriented
Verbal and Written Communication
Customer Service
Adaptability
Interpersonal Relations
Data Entry
Microsoft Office
Staff Training
Technical Proficiency
Salesforce Management
WHMIS Training
AODA
First Aid/CPR
Cold-calling
Salesforce
Relationship Building
CRM Management
Lead Development
Lead Generation
Timeline
Business Development Representative
Ron Queen Services
05.2023 - 06.2024
Business Development Representative
Pyrite Production Company Inc
01.2021 - 04.2023
Receptionist
Robert Half
10.2020 - 12.2021
Office Administrator
Regal
02.2019 - 05.2023
Customer Service Representative
Millennium 1 Solution
09.2017 - 04.2018
BACHELOR OF ARTS (B.A.) IN WORK AND LABOUR STUDIES -
York University
Similar Profiles
Larry PaulLarry Paul
Equipment Operator at Ron Walden Tree ServicesEquipment Operator at Ron Walden Tree Services