Immanuel Yu
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Experience Associate
Scotiabank
09.2023 - Current
- Resolved complex issues through diligent research, collaboration with colleagues, and implementation of creative solutions.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Utilized advanced problem-solving skills in order to troubleshoot and resolve technical-related customer inquiries.
Sales and Marketing Executive
Booze On-Line Inc.
05.2022 - 05.2023
- Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins for the company.
- Presented professional image consistent with company's brand values.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
Marketing Specialist
PTC Commercial Inc.
05.2021 - 04.2022
- Used various market research tools and techniques to gather, analyze and interpret data.
- Created customized marketing materials to increase product awareness.
- Collaborated with cross-functional teams to develop and implement market research strategies.
Operations Manager
RK&K Import Export Inc.
02.2020 - 03.2021
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Introduced new methods, practices, and systems to reduce turnaround time.
Marketing Intern
JNJ Oil Industries Inc.
12.2019 - 04.2020
- Managed email marketing campaigns, resulting in increased click-through rates and conversions.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Identified appropriate marketing channels and target customers for campaigns.
- Researched and evaluated potential new markets and products.
Education
Bachelor of Science - Marketing Management
De La Salle University
Manila, Philippines03.2020
Skills
- Complaint resolution
- Sales and Upselling
- Customer Service
- Customer Account Management
- Customer Relationship Management (CRM)
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Tagalog
Full Professional
Chinese (Fukkien)
Native or Bilingual
Timeline
Customer Experience Associate
Scotiabank
09.2023 - Current
Sales and Marketing Executive
Booze On-Line Inc.
05.2022 - 05.2023
Marketing Specialist
PTC Commercial Inc.
05.2021 - 04.2022
Operations Manager
RK&K Import Export Inc.
02.2020 - 03.2021
Marketing Intern
JNJ Oil Industries Inc.
12.2019 - 04.2020
Bachelor of Science - Marketing Management
De La Salle University
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