TANVEER KAUR
Regina,SK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
TD Bank Group
07.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined communication with clients for improved understanding of their needs and preferences.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Managed high call volume, maintaining a professional demeanor and ensuring timely resolution of issues.
- Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
- Reduced response times by prioritizing tasks efficiently across multiple channels such as phone, email, and chat support systems.
Food Service Manager
Tim Hortons
08.2019 - 05.2022
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Developed strong relationships with vendors, negotiating favorable pricing on ingredients and supplies.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
Education
Graduate Certificate - Office Administration
Saskatchewan Polytechnic
Regina, SK04.2019
Master of Science - Statistics And Mathematics
Panjab University
Chandigarh, India08.2017
Bachelor of Science - Computer Science
Panjab University
Punjab, India06.2015
Skills
- CRM Software
- Product Knowledge
- Computer Literacy
- Effective Communication
- Critical Thinking
- Conflict Resolution
- Staff Education and Training
- Data Entry
- Appointment Scheduling
- Complaint Resolution
- Process Optimization
- Accounting
Timeline
Customer Experience Associate
TD Bank Group
07.2022 - Current
Food Service Manager
Tim Hortons
08.2019 - 05.2022
Graduate Certificate - Office Administration
Saskatchewan Polytechnic
Master of Science - Statistics And Mathematics
Panjab University
Bachelor of Science - Computer Science
Panjab University
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