Summary
Overview
Work History
Education
Skills
Timeline
Generic

TANVEER KAUR

Regina,SK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Experience Associate

TD Bank Group
07.2022 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined communication with clients for improved understanding of their needs and preferences.
  • Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
  • Managed high call volume, maintaining a professional demeanor and ensuring timely resolution of issues.
  • Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
  • Reduced response times by prioritizing tasks efficiently across multiple channels such as phone, email, and chat support systems.

Food Service Manager

Tim Hortons
08.2019 - 05.2022
  • Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
  • Developed strong relationships with vendors, negotiating favorable pricing on ingredients and supplies.
  • Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.

Education

Graduate Certificate - Office Administration

Saskatchewan Polytechnic
Regina, SK
04.2019

Master of Science - Statistics And Mathematics

Panjab University
Chandigarh, India
08.2017

Bachelor of Science - Computer Science

Panjab University
Punjab, India
06.2015

Skills

  • CRM Software
  • Product Knowledge
  • Computer Literacy
  • Effective Communication
  • Critical Thinking
  • Conflict Resolution
  • Staff Education and Training
  • Data Entry
  • Appointment Scheduling
  • Complaint Resolution
  • Process Optimization
  • Accounting

Timeline

Customer Experience Associate

TD Bank Group
07.2022 - Current

Food Service Manager

Tim Hortons
08.2019 - 05.2022

Graduate Certificate - Office Administration

Saskatchewan Polytechnic

Master of Science - Statistics And Mathematics

Panjab University

Bachelor of Science - Computer Science

Panjab University
TANVEER KAUR