Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
TD Bank Group
07.2022 - Current
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Streamlined communication with clients for improved understanding of their needs and preferences.
Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
Managed high call volume, maintaining a professional demeanor and ensuring timely resolution of issues.
Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
Reduced response times by prioritizing tasks efficiently across multiple channels such as phone, email, and chat support systems.
Food Service Manager
Tim Hortons
08.2019 - 05.2022
Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
Developed strong relationships with vendors, negotiating favorable pricing on ingredients and supplies.
Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.